Sportsbook Content Executive - Bulgarian Speaking - 12 month FTC

Hybrid working: 2 days a week in the office
The role will be working 37.5 hours a week with days that will be rotating and are dictated by the events calendar. 

The Role

We have an exciting new opportunity to join our new Sportsbook venture for an initial 12-month fixed term contract. As a Sportsbook Content Executive – Bulgaria, you will be part of a dedicated team. Reporting into the Content Team Leader, you will work closely with our Sportsbook Ops, Customer Analysis, Customer Support, Marketing and 3rd Party Trading teams as well as other key departments throughout the business to execute the overall Sportsbook content strategy in accordance with pre-set policies and procedures and delivering a first-class betting experience for our customers. Fluent written and spoken Bulgarian required.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and our passion drives us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities 

• Ensure Bulgarian app and site content is fully translated and optimised including regular checks to make sure display orders, coupons and banners are shown correctly on site for key events and markets for all Bulgaria sportsbook products.
• Ensure all sports betting content is translated using correct terminology and engaging tone of voice to suit Bulgarian sports fans.
• Support and educate the wider business in all Bulgarian related topics, signing off translated work from external teams when required.
• Regularly test all key customer journeys to ensure a first-class customer experience is always delivered (navigation, betting experience, Ts & Cs, promotions etc).
• Manage all content related escalations real time and take decisions to resolve as quickly and effectively as possible, minimising customer impact and business risk.
• Contribute towards the improvement of site procedures and the tools which support it.
• Support our product team with internal testing requirements for all content related product developments.
• Execute all promotions and customer communications in a timely fashion, meeting customer demand.
• Work with the scheduling team to execute detailed content plans in line with our agreed localised Content strategy.
• Deliver all site content following the signed off schedule, managing content live and making real time decisions when required.
• Own the banner management process, from building to execution.
• Build and maintain all coupons on site, regularly reviewing performance and benchmark against key local marketplace competitors.
• Carry out daily tasks within the sportsbook CMS, such as config and translations for betting content, including market names, grouping and layout templates.
• Ensure all betting rules and terms and conditions are always up to date.
• Map video streaming to events to enable our customers to watch live action.
• Work closely with the FAQ team within Customer Support to ensure the timely display of any FAQ content that is required along with any Terms and Conditions that need to be updated.
• Liaise with the Sportsbook Management team with regards any issues and follow up with 3rd Party and internal Web development to ensure resolution.
• Follow up all outstanding customer queries and provide detailed updates and resolutions.
• Regular competitor analysis in local market to keep LiveScore ahead of the game. 

Skills, Knowledge and Experience

• Fluent in written and spoken Bulgarian.
• Excellent knowledge of sports and betting products.
• Always thinking like a Player, from start to end of ideas. They are the cornerstone of every decision we make.
• Understanding of sports trading (preferred).
• Ability to react quickly to live sporting events.
• Strong analytical and problem-solving skills.
• Significant experience working within an operating Sportsbook.
• Excellent planning and organisation skills.
• High attention to detail.
• Excellent interpersonal and communication skills.
• Willingness to learn and a desire to self-develop.
• Proactive in quickly identifying issues and potential solutions.
• Be prepared to report problems quickly, rather than attempt to hide them.
• Well organised with excellent self-discipline.
• Able to take direction and learn from others.
• Highly collaborative, work well as part of a team and understand the team and business priorities.
• Demonstrable ability to work under pressure to tight deadlines.
• A flexible attitude and willingness to work early mornings, evenings, weekends and bank holidays regularly.

What Can We Offer?

• Company Performance bonus
• Hybrid working for all staff with flexible working opportunities
• Private Healthcare scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised gym membership
• Ride to Work & Annual Travel Card loan scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Thursday drinks in the office and regular socials