Provides operational leadership for complex and sensitive fitness-to-practise cases within a specialist maternity workstream. Responsibilities include managing workflows, escalating issues and complaints, coordinating stakeholders and communications, working with media colleagues, improving service quality, and coaching team members. The role requires handling sensitive material, protecting confidentiality, meeting deadlines, and supporting public protection and professional regulation.
About the team and what we do
The Specialist Casework and Complex Cases Team (SCCT) manages some of the most complex, sensitive and high-profile fitness to practise cases within the organisation. These cases often involve significant stakeholder interest, Public Inquiries, and matters that attract national media attention. The team works closely with colleagues across the organisation, including media and executive functions, to ensure cases are managed proportionately, fairly and with a person-centred approach.
The Specialist Casework and Complex Cases Team (SCCT) manages some of the most complex, sensitive and high-profile fitness to practise cases within the organisation. These cases often involve significant stakeholder interest, Public Inquiries, and matters that attract national media attention. The team works closely with colleagues across the organisation, including media and executive functions, to ensure cases are managed proportionately, fairly and with a person-centred approach.
As part of an evolving structure, this newly created role will support a dedicated maternity workstream, helping to ensure that complex maternity-related cases are managed effectively while maintaining the highest standards of public protection, customer care and operational excellence.
Your role and impact
As Specialist Maternity Manager, you will provide operational leadership and oversight of complex and sensitive fitness to practise cases. You will work collaboratively with senior colleagues, lawyers and stakeholders to ensure cases progress efficiently, risks are managed appropriately, and service standards are consistently met.
Key responsibilities include:
As Specialist Maternity Manager, you will provide operational leadership and oversight of complex and sensitive fitness to practise cases. You will work collaboratively with senior colleagues, lawyers and stakeholders to ensure cases progress efficiently, risks are managed appropriately, and service standards are consistently met.
Key responsibilities include:
- Leading the operational management of complex and sensitive fitness to practise cases.
- Managing team workflow and ensuring cases are progressed proactively and effectively.
- Acting as an escalation point for complex issues and complaints.
- Building and maintaining strong relationships with internal and external stakeholders, including those with differing interests.
- Leading stakeholder engagement and supporting case-specific communication plans.
- Working closely with media colleagues on cases attracting public, media or political interest.
- Driving continuous improvement through quality assurance, stakeholder feedback and service development initiatives.
- Providing leadership, coaching and performance management to team members.
This is an opportunity to influence how a specialist area of work is developed and delivered while making a meaningful contribution to public protection and professional regulation.
What you’ll bring
We're looking for an experienced operational leader who can confidently manage complex situations while supporting colleagues and stakeholders with empathy and professionalism.
We're looking for an experienced operational leader who can confidently manage complex situations while supporting colleagues and stakeholders with empathy and professionalism.
·Excellent communication skills with the ability to convey complex or sensitive information clearly, confidently and empathetically.
·Strong planning, organisational and problem-solving abilities.
·Experience prioritising competing demands and working to strict deadlines.
·Sound knowledge of data protection, information governance and confidentiality requirements.
·Strong stakeholder management and relationship-building skills.
Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
About
Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK – regulated and supported by the NMC – a fit for the future organisation, with fairness and equity at the heart of everything we do. Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality. We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England. We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions. We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate’s right to practise. We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core. We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work.
The Nursing and Midwifery Council London, England Office
London, United Kingdom
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