Solutions Services Contracts Manager

Work with Customer Service & Operations and our software partners to ensure processes remain fit for purpose and provide governance that we invoice our customers in-line with our payments to our partners.

• Own end-to-end solutions renewals, ensuring strong retention, timely processing, and protection of solutions revenue
• Build and actively manage a forward-looking renewals pipeline with clear accountability for delivery
• Maintain accurate records of all live solutions contracts, ensuring data integrity and visibility of install base
• Drive commercial performance through margin analysis, setting target margins by channel, identifying contracts below threshold, and leading recovery plans with stakeholders
• Lead and implement pricing strategies, including structured price increase programs aligned to revenue and margin improvement
• Ensure billing accuracy and governance across customer invoicing and partner costs, meeting SLAs and protecting profitability
• Build and maintain strong relationships with key solutions providers to improve renewals processes, alignment, and visibility
• Support and collaborate with stakeholders across Sales, Finance, and Operations, build strong understanding of the full solutions portfolio and end-to-end lifecycle
• Develop reporting and dashboards to track solutions revenue, renewals, retention, and extensions, while driving continuous process improvement

Qualifications:
Technical/business education required on middle –vocational level.
 

Experience:
• Sales and customer centric
• Accurate data entry
• Analytical skills
 

Personal qualities:

• Self-motivated, commercially driven, accountable, and results-oriented.
• Highly customer focused & delivery oriented
• Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
• Proactive & problem-solving skills
• High-level product & solutions understanding to understand implications for contracts process
• Excellent organization and planning skills
• Attention to detail; quality conscious

Salary up to £37,406, dependent on experience.

#LI-AS3

At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds.
Why Join Us?
• Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
• Enjoy hybrid working (3 days in office, 2 from home)
• Benefit from flexible hours, professional development, and a wide range of perks
• Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
• Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
• Be part of a company that values sustainability, inclusion, and your personal growth
• Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site
If you are ready to make an impact – we’d love to hear from you.