Position Overview:
As a Senior Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they operationalise ethics, compliance and broader governance, risk, and audit programs. You’ll act as a trusted advisor to senior stakeholders, translating Ethics & Compliance and broader GRC challenges into clear, compelling solutions that drive real business value. This role is ideal for someone who brings both strong commercial instincts and real practitioner experience in Ethics & Compliance program management, with hands-on exposure to policy, conflicts of interest, speak-up, and third-party risk and due diligence.
If you enjoy combining domain expertise, storytelling, solution design, and customer interaction, and want to move beyond traditional internal compliance roles into a commercial, customer-facing environment, this is a strong next step.
Key Responsibilities:
Customer & Commercial Partnership
- Partner closely with Sales to support the full pre-sales lifecycle, helping customers understand how Diligent solves real-world Ethics & Compliance challenges.
- Deliver tailored, high-impact software demonstrations that clearly articulate business value and operational outcomes - not just product features.
- Engage confidently with senior leaders across Legal, Ethics & Compliance, Governance, Risk & Audit teams.
- Translate customer pain points into clear solution narratives, including quantified outcomes and success criteria, that support deal progression and closure.
- Own the technical win in partnership with Sales, including managing evaluations, sandbox environments, and stakeholder questions.
- Act as a strategic advisor on how organizations can strengthen and modernize Ethics & Compliance programs using Diligent.
Solution Design & Thought Leadership
- Design and present solution architectures that align with customer objectives and regulatory environments.
- Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs.
- Collaborate with Product teams to provide customer and domain feedback on product enhancements.
- Lead structured discovery to map requirements to Diligent solutions, define POC/sandbox success criteria, and ensure proposed solutions are implementation-ready.
- Support marketing initiatives such as webinars, industry events and thought-leadership content.
- Mentor peers by sharing best practices, reusable demo stories, and solution patterns that improve team performance.
Domain Expertise
- Apply practical compliance and governance expertise in customer discussions to frame challenges and guide solution design.
- Leverage familiarity with key regulatory and industry frameworks such as GDPR/CCPA, DOJ ECCP, FCPA, ISO, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations. Hands-on experience in one or more core compliance functions, including Ethics & Compliance Program Management, Policy Management, Awareness Training, Third-Party Risk Management Whistleblowing/Internal Investigations and Disclosures/Conflicts of Interest
Technical & Integration Fluency
- Develop a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and integrations.
- Confidently whiteboard solution flows, data movements, and high-level architectures with both business and technical audiences.
- Translate technical concepts into accessible business language for executive stakeholders while also engaging credibly with operational and technical teams.
Required Skills/Experience
- 5+ years of experience in Ethics & Compliance, GRC or Legal (Corporate Compliance), either in a customer-facing role or within industry.
- Demonstrated experience operating within or advising Ethics & Compliance programs, with strong understanding of how compliance teams manage risk, policies, training, third parties, investigations, disclosures, and oversight responsibilities.
- Experience working with SaaS solutions, or strong interest in transitioning into a commercial, customer-facing environment.
- Strong executive-level presentation and communication skills, with the ability to simplify complex topics.
- Comfortable partnering with Sales and contributing to commercial outcomes.
- Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge.
What Success Looks Like in Your First 12 Months
- You are a go-to partner for Sales, independently leading discovery, demos, and solution strategy on complex, multi-stakeholder opportunities.
- You are recognized as a credible domain expert in Ethics & Compliance, able to engage confidently with compliance leaders and practitioners.
- You consistently win the technical decision, guiding customers through evaluations and proof-of-concepts with clear success criteria and outcomes.
- You create reusable demo assets, narratives, and solution patterns that raise the bar for the wider Solutions Engineering team.
- You are recognized by Product and Sales as a trusted voice of the customer for Ethics & Compliance and GRC use cases.
- You demonstrate clear impact on revenue through influenced pipeline, win rate, and expansion / cross-sell opportunities in your focus area.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
