Local and devolved government is undergoing one of the most significant workforce transformations in its history. Across local authorities, combined authorities and the devolved administrations of Scotland, Wales and Northern Ireland, leaders are seeking innovative ways to improve workforce productivity, enhance employee experience, reduce administrative burden and unlock frontline capacity through responsible adoption of AI, all while operating under sustained financial pressure and rising demand for services.
We're seeking an AI Business Process Solution Area Specialist to drive Microsoft's AI Business Process business (Dynamics 365, Power Platform, Copilot Studio across a portfolio of local and devolved government accounts. This is a consultative, value-led, quota-carrying sales role. You'll start from each organisation's real challenges — stretched budgets, recruitment and retention gaps, rising service demand, and the shift to people and AI agents working side by side and translate them into solutions customers choose to buy, scale, and stand behind.
As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic local government customers enabled by AI. You will bring extensive experience in managing complex, high-value relationships and sales processes within the sector and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks with a familiarity in selling platforms including AI, CRM, ERP, Contact Centre, Workflow, Line of Business and Low Code platforms. You excel at orchestrating across internal teams, partners, and services organizations to provide integrated solutions, while navigating government budget cycles to achieve mutually beneficial results in complex, matrixed environments.
At Microsoft, our mission to empower every person and every organisation on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress; our people, our teams, and our customers.
Responsibilities
Own and grow your accounts across the local and devolved government ecosystem, building pipeline and expanding Microsoft's AI Business Process footprint in line with customer priorities and local transformation objectives.
Build trusted relationships with business, digital, transformation and technology leaders, and engage executive and member-level stakeholders as opportunities require.
Identify, qualify, advance and close AI Business Process opportunities spanning Microsoft Dynamics 365, Power Platform, Copilot Studio, Agents, Contact Centre as a Service (CCaaS).
Lead value-based conversations that build the case for investment, demonstrating measurable service and citizen outcomes, and clear value for money.
Work through public sector buying routes; frameworks, competitive tendering, business cases and cabinet or committee approval to convert interest into contracted, funded programmes.
Orchestrate the wider Microsoft team across Customer Success, Technical Specialists, FastTrack, Consulting and Partner organisations to progress deals and land successful adoption.
Drive adoption, utilisation and expansion, making sure public investment translates into outcomes customers can evidence.
Use AI-driven market intelligence to spot white space, shape your pursuit strategy, and focus on the opportunities with the greatest impact.
Share what you learn, feeding customer insight, sector trends and competitive intelligence back into Microsoft, and sharing repeatable approaches with colleagues across the team.
Qualifications
Required Qualifications:
Experience in technology sales, solution or services selling, or account management or equivalent experience gained through other routes.
Experience selling into or working alongside local government, devolved administrations or the wider public sector or another publicly accountable, regulated environment.
Familiarity with public sector buying routes, frameworks, tenders, business cases and value-for-money assessment
Preferred Qualifications:
A consultative selling style, you build trust, understand deeply before you pitch, and win by solving real customer problems rather than pushing product.
Experience carrying commercial targets or owning account growth, in whatever form that has taken.
A talent for translating complex or emerging technology into clear business value, service improvement and citizen outcomes.
Genuine curiosity about AI and the future of work, and the confidence to sell in fast-moving, ambiguous situations.
Awareness of governance, risk, security, data protection and transparency considerations relevant to public bodies.
Experience working opportunities with multiple stakeholders, including at executive or elected-member level.
Solution Area Specialists IC4 - The typical base pay range for this role across United Kingdom is £ 74,400.00 - £ 105,900.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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