Solution Architect - Solutions Architect - Dynamics CRM

Who are we

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank is looking to hire a Solutions Architect to join our Chief Technology Office in designing and delivering CRM solutions.

Why Knight Frank?

Role:

The candidate will be tasked with designing and implementing scalable, high-performance systems, with a primary focus on Dynamics 365 but knowledge of other platforms (like Salesforce) would be desirable. The ideal candidate should also possess a comprehensive background in designing and implementing scalable, loosely coupled architectural solutions that support flexibility, maintainability, and rapid evolution of systems. This includes a deep understanding of modular design principles, service-oriented and microservices architectures, and the ability to decouple system components to reduce interdependencies and improve fault tolerance. 

Responsibilities:

• Architectural Design:  Lead on the architecture and design of CRM solutions that align with business goals and strategic objectives. 

• Architectural Alignment:  Ensure alignment with KF architecture and IT standards, principles and patterns and best practices, or highlighting where this is not the case 

• API Integration: Integrate external APIs and other data sources to bring near real-time data and updates into the system. 

• Data:  Provide expertise in data modelling, data management and data migration approaches on the CRM platform(s) for local and global CRM rollouts 

• 3rd Party solutions:  Assessment and recommendations on 3rd party solutions, ensuring these can be seamlessly integrated into the CRM platforms where required  

• Estimation:  Assist in the estimation, planning and production of implementation plans and roadmaps for CRM deliveries.  

• Security: Ensure the security, privacy, and integrity of all data across the system. 

• Documentation: Create comprehensive technical documentation to support the system's design, implementation, and integration processes (e.g. C4 modelling, document as code with Mermaid/PlantUML). 

• API Integration: Integrate external APIs and other data sources to bring near real-time data and updates into the system. 

• Technical Risk:  Identification and management of technical risk for CRM implementations  

• Future Proofing:  Stay up-to-date with the latest CRM technologies and trends

Key Experience Required:

• 5+ years of experience as a Solutions Architect, working with CRM systems. Microsoft Dynamics 365 experience is desirable, but knowledge of other platforms can be considered. 

• Expertise in integrating REST APIs, GraphQL and messaging systems. 

•  Experience with Azure cloud infrastructure with a focus on cloud-native design patterns. 

• Ability to design systems for real-time intelligence linking various data sources to provide actionable insights. 

• Ability to collaborate with cross-functional teams and communicate complex technical details to both technical and non-technical stakeholders. 

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.