SOC and Incident Response Lead

We’re ASOS, the online retailer for fashion lovers all around the world.  

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.  

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.   

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.  

The Role 

As an experienced SOC and Incident Response Lead at ASOS, you will provide hands-on technical leadership across security monitoring, detection, engineering, incident response, and threat-led investigations. You will lead the SOC and Incident Response team, ensure security incidents are investigated and resolved effectively, and maintain a strong operating relationship with our external MSSP. The ideal candidate will combine deep technical expertise with proven experience leading analysts, improving operational capability, managing stakeholders, and making sound decisions under pressure. 

The role will act as the bridge between wider technology teams, the cyber security team, and third-party partners, ensuring a coordinated and consistent response to cyber security incidents. 

This role reports to the Head of Security Operations. 

Responsibilities 

• Lead the SOC and Incident Response team day to day, providing technical direction, coaching analysts, maintaining effective operations, and ensuring the team has clear priorities, strong morale, and the capability to respond to complex security incidents. 
• Own and improve the SOC detection lifecycle, including reviewing detection coverage, tuning noisy or low-value alerts, creating new detections from threat intelligence and incident learnings, and mapping coverage against relevant attack techniques and critical business assets. 
• Establish and maintain incident response processes, procedures, and documentation, ensuring they align with industry best practices. 
• Strong hands-on experience with SIEM, EDR, cloud security, identity, email security, and forensic analysis tooling, with the ability to investigate incidents, validate detections, and guide analysts through complex technical findings. 
• Define incident response metrics, dashboards, track and report on key performance indicators (KPIs) to senior management, suggesting improvements as needed. 
• Delegate unassigned newly submitted tickets to analysts keeping in mind current workloads and availability. 
• Conduct regular incident response training and drills to enhance team readiness and improve response times. 
• Lead incident post-mortem analysis to identify root causes, lessons learned, and recommend measures for prevention or improvement. 
• Conduct periodic threat simulation activities to evaluate the adequacy of deployed detective/preventative controls. 

About you

• Proficiency in incident response tooling, including SIEM, EDR, cloud security, threat intelligence and forensic analysis platforms.
• Demonstrable experience leading and coordinating responses to complex cyber security incidents, acting as a technical lead during high-pressure situations.
• Proven experience managing, mentoring and developing SOC Analysts and Incident Responders within a Security Operations environment.
• Strong analytical and problem-solving abilities, with the capability to rapidly assess, contain and remediate security threats.
• Ability to make effective decisions under pressure whilst managing multiple incidents, priorities and stakeholders simultaneously.
• Experience working with cloud security technologies and environments, particularly Azure and/or AWS.
• Experience building, tuning and improving security monitoring, detection engineering and threat detection capabilities.
• Strong stakeholder management and communication skills, with the ability to translate technical security issues into clear business risk and impact for senior leadership.
• Experience conducting incident post-mortems, root cause analysis, tabletop exercises and crisis response testing to drive continuous improvement.
• Working knowledge of UK security and compliance frameworks, including PCI-DSS, GDPR, NIST, ISO 27001 and Cyber Essentials.

BeneFITS’ 

• Employee discount (hello ASOS discount!) 
• Employee sample sales 
• 25 days paid annual leave + an extra celebration day for a special moment 
• Discretionary bonus scheme 
• Private medical care scheme 
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits 
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role