SMB Account Manager

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Salary Range:  £35,000 (£52,000 - £55,000 OTE)

Work Location: London - Hybrid (working from our London office twice a week)

Hours per week: 35

Contract type: Permanent

Welcome to Fixflo, a market-leading, fast-growing, exciting, solution-driven, creative, dynamic, fun-loving company! Since launching in 2012, phenomenal growth has resulted in Fixflo becoming the leader in its field—fixing repairs and maintenance management for property professionals.

As the SMB Account Manager at Fixflo, you will be deeply integrated within our Customer Success team and heavily reliant on a process and data-driven high-touch approach to Customer Success and expansion.

You will manage a book of business made up of our SMB customers. As a cohort, they represent the largest number of our customers but need proactive engagement to maximise their use of Fixflo. Working with our Account Director, you’ll develop and proactively grow our offering within this portfolio of untapped potential via cross-selling and upselling the Fixflo suite of products.

This is an exciting opportunity for a tenacious and go-getting individual. You will have scope to find new opportunities by engaging customers to improve product adoption and engagement to realise maximum value. You will project manage upsells/new-product sales, including our contractor marketplace, using your best consultative sales skills to ensure we resolve our customers’ pain points while contributing to our commercial success.

You will work within the Customer Success team, which includes Account Managers, Customer Success Managers, Customer Onboarding and Support Executives. You will report directly to Fixflo’s Account Director.

Essential skills and experience:

• You're someone clients instantly warm to, with an ability to quickly establish rapport, trust and collaborative relationships.
• You have proven consultative selling skills and can demonstrate Fixflo's suite of products and services in an engaging, proactive and value-led way to grow existing SMB clients outside of the contract renewal process
• You can negotiate and successfully close deals, fact-finding to drive upsells and cross-sell opportunities to grow SMB accounts to mid-market
• You think commercially but remain a customer-focused solution-driven champion
• You can maintain accurate client records, keeping track of all contract updates and renewals
• You are proficient with customer success and CRM software (ie Salesforce)