Site Reliability Engineer (SRE)

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh, Amsterdam, Warsaw and Pristina.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Site Reliability Engineer to come join our global business.

Working collaboratively in one of our Platform teams, you will be accountable for proactively making services at Fresha reliable.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact!

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office: 10 York Rd, London SE1 7ND

Key Accountabilities

• Scalability - Build software that helps to make Fresha services highly scalable and fault-tolerant
• Uptime - Ensure our platform services have the required levels of up time and quality of service
• Observability - Contribute to the design, implementation and maintenance of our observability and monitoring solutions
• Kubernetes - Maintain Kubernetes ecosystem at Fresha
• Cloud Infrastructure - Design reliable Cloud infrastructure, implement reusable cloud-uptime components as code
• Self-Service - Enable product teams to self-service, participating in the development of a developer platform
• Production Issue Resolution - Participate in processes related to detecting and resolving production issues
• Standards Compliance - Support product teams in building services that comply with our standards

Additional and Ad-hoc Duties

• On-Call Duties - Participate in on-call and support duties
• SRE Collaboration - Participate in SRE guild meetings and discussions to drive the SRE and Cloud practice forward
• Continuous Learning - Keep up to date with technology and industry changes
• SRE Advocacy - Spread the SRE culture

Skills, Experience and Qualifications

• Cloud Expertise - In-depth knowledge of cloud infrastructure, preferably AWS
• Kubernetes Management - Professional experience in managing Kubernetes clusters
• Kubernetes Operators - Experience in building Kubernetes operators
• Web-Scale Applications - Professional experience building the infrastructure of web-scale online applications & services (how to measure, monitor, and assess their health)
• Terraform - In-depth knowledge of infrastructure as code, Terraform
• Scripting - Professional knowledge of scripting languages like JS, Python or Ruby
• Project Management - Ability to plan and deliver small engineering projects
• Creative Problem-Solving - Creative thinking and problem-solving mindset
• Relationship Building - Ability to interact with people from across the business and build strong relationships, including the ability to influence upwards effectively
• Proactivity - Self-starter and proactive approach
• Adaptability - Comfortable working in a fast-paced and changing environment




At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.