The Role
Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.
As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.
Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.
Moderna is solidifying its presence in London, a global hub for scientific research and innovation. Our London office focuses on commercial operations, ensuring the delivery of our revolutionary products to the UK market. We're seeking talents who are ready to contribute to our mission and transform the landscape of health worldwide.
We are looking to hire a ServiceNow Development Engineer to join our growing Digital team, supporting the global organization from our London office. This is a sole contributor role with significant reach across global functions, enabling business process optimization, automation, and innovation across the enterprise. You will leverage your ServiceNow expertise to deliver scalable, high-impact solutions and contribute to the digitization of departments across Moderna. You’ll also be in a unique position to explore and adopt Generative AI capabilities in our platform solutions, helping Moderna stay at the forefront of digital transformation. If you are driven by technical excellence, problem solving, and creating intuitive employee experiences, this is your opportunity to make an impact on a global scale.
Here’s What You’ll Do:
Your key responsibilities will be:
Delivering robust end-to-end solutions within the ServiceNow platform across ITSM, ITOM, ITAM, HRSD, and Performance Analytics
Designing and developing configurations including Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs (including advanced scripting and Service Portal development)
Leading the development of system integrations using REST, SOAP, MID Servers, or other integration technologies
Driving automation initiatives, system performance improvements, and platform scalability
Participating in agile development cycles including sprint planning, stand-ups, retrospectives, and user story refinement
Promoting ServiceNow best practices in architecture and development with a mindset of security, stability, and user-centric design
Your responsibilities will also include:
Mentoring junior developers and conducting code reviews to ensure platform consistency and maintainability
Facilitating CI discovery processes and collaborating with class owners to define identification and reconciliation rules
Collaborating closely with Product Owners and Development Managers to evaluate solution design, especially around customization vs. out-of-box implementation
Managing production incidents and coordinating platform upgrades, including use of update sets and the ServiceNow App Store
Supporting the rollout of new features and enhancements while ensuring backward compatibility and long-term supportability
Exploring opportunities to integrate Generative AI tools into the ServiceNow ecosystem to drive intelligent automation and improve user interaction
The key Moderna Mindsets you’ll need to succeed in the role:
“We digitize everywhere possible using the power of code to maximize our impact on patients.”
This role is a direct embodiment of that mindset, as you’ll be working across the ServiceNow platform to build scalable, reliable, and intelligent solutions that simplify complex workflows and directly enhance the digital experience of Moderna employees.“We behave like owners. The solutions we’re building go beyond any job description.”
You will be empowered to identify opportunities beyond your immediate tasks, challenge existing processes, and propose solutions that elevate platform usage and efficiency at a global scale.
Here’s What You’ll Need (Basic Qualifications)
Bachelor’s degree in Computer Science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree
6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA.)
1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist)
3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies
3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
Here’s What You’ll Bring to the Table (Preferred Qualifications)
Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
Experience with discovery and CMDB including an understanding of, MID server architecture, probes and sensors, and CMDB identification and reconciliation.
Experience communicating with application users to understand and collect their requirements and requests
Educational or job-related experience documenting technical systems and user workflows
Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure
Experience in a regulated environment
Experience working in a matrixed organization
A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.
- Quality healthcare and insurance benefits
- Lifestyle Spending Accounts to create your own pathway to well-being
- Free premium access to fitness, nutrition, and mindfulness classes
- Family planning and adoption benefits
- Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
- Savings and investments
- Location-specific perks and extras!
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected].
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