Senior UX Designer

We’re looking for a Senior UX Designer to help us design and deliver thoughtful user experiences that truly empower our customers on social. You’ll be working on some of our most challenging and high-impact UX problems, helping to develop and execute a shared product vision and strategy. This role is open to applicants located in Luxembourg, Luxembourg and London, United Kingdom. In this role, you will report to the Senior Manager, Product Design.

WHAT YOU’LL DO:

• Develop, maintain, and extend a deep understanding of your portfolio's product, business objectives, customers, and competition - by conducting or participating in relevant user. research, competitive analysis, and other design thinking activities.
• Build a close, collaborative, and influential relationship with your agile squad: your product manager, product design lead, and software developers, to define and achieve product objectives, creative approaches and deliverables.
• Independently develop and deliver high level and detailed storyboards, concept diagrams, user interface sketches, mockups, prototypes, and detailed design specifications to effectively communicate design concepts and solutions.
• Provide oversight to junior designers and support your development team as they deliver products that implement your designs.
• Actively mentor junior team members and better your peers through shared thought leadership and driving effective processes.

WHAT YOU’LL NEED:

• Significant years of experience as an influential UX team member, deconstructing complex design challenges and transforming them into simple, intuitive solutions.
• A strong portfolio comprised of projects which demonstrate strategic, creative, and user centered design solutions to complex problems.
• Ability to independently conduct a wide range of appropriate UX design activities for complex problems such as: user research, workshop facilitation, strategy and vision development, concept design, detailed design, rapid prototyping, and usability testing. Ability to contribute to planning and prioritization activities.
• Ability to identify opportunities, scope problems, find solutions, implement and launch. Consistently relied upon to tackle complex problems that heavily impact their portfolio.
• Expert-level capability using industry-standard UX and UI design platforms.
• Experience designing for Enterprise and B2B SaaS products using agile and iterative design processes.
• Experience working with researchers, product managers, developers, and other designers who require alignment to plan, prioritize, and execute on complex problems.
• Ability to develop a strong understanding of the business, vision, and strategy, as well as complex technical requirements, and incorporate them into elegant design solutions.
• Experience advocating for scalable, research-backed design frameworks, architecture, and solutions. Ability to influence user-centered design principles, concepts, and practices at the team level with input to other portfolios. Advocates for change when strategy or solution isn't of high value.
• Ability to provide technical oversight and mentorship to designers to improve outcomes for the team.
• Experience optimizing existing processes. Ability to identify opportunities for process and operational improvements and advocate for change.
• Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid