dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
We’re looking for a Senior User Researcher who expects more from their career. It’s a chance to extend and improve dunnhumby’s Tesco Retail Media team. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.
You will advocate for user needs, focusing on Retail Media’s analytics capabilities, and uncover actionable insights that drive strategy, product, and design decisions. Your work will ensure our products and services effectively address the needs of advertisers, agencies, and internal users.
What you’ll be working on
- Design and execute end-to-end research projects using various qualitative and quantitative methods to uncover user needs and behaviours.
- Collaborate with product, design, and business teams to identify research opportunities and prioritise activities that align with business goals.
- Translate research findings into actionable insights, driving strategy, product and design decisions across the organisation.
- Create compelling and concise deliverables, including reports, presentations, and workshops, to communicate research insights effectively.
- Facilitate workshops to align cross-functional teams and foster collaboration in addressing user challenges.
- Advocate for the value of user research, promoting a user-centred mindset across teams and stakeholders.
- Collaborate with product designers to integrate user research into prototyping, testing and delivering final design compositions
- Mentor colleagues on best practices for embedding research into product development.
- Stay informed about industry trends, tools, and methodologies to continuously improve the impact of user research.
What we expect from you
- Bachelor’s degree or equivalent in relevant subject
- Experience translating research findings into strategic narratives
- Proven experience with mixed-method research, with a strong emphasis on qualitative research
- Ability to translate complex data into strategic insights and clear recommendations.
- Excellent stakeholder management, with the ability to influence and align cross-functional teams.
- Skilled at prioritising and delivering research in ambiguous, dynamic environments.
- Adept at facilitating workshops and collaborative sessions to drive alignment and innovation.
Nice to have
- Experience in a B2B or SaaS setting.
- Proven record in conducting user research for advanced data analytics platforms
- Previous experience in the AdTech industry.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
