Senior Travel Accounting Specialist - cxLoyalty

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? Join our Accounting team responsible for the Account Receivable (A/R) functions within the travel segment of one of the global leaders in finance. This is a unique opportunity for you to work in the Chase Travel cxLoyalty team to provide assistance with client account management, internal fulfillment resources, supplier relations and vendor management.

As a Senior Accounts Receivable Specialist within cxLoyalty, you will take on a critical role in resolving complex financial issues, improving operational processes, and mentoring junior team members. You will have the opportunity to work on high-priority escalation, optimize workflows and contribute to strategic initiatives that enhance efficiency and accuracy in accounting operations. You will collaborate across departments to implement solutions, streamline reconciliation and drive continuous improvements. With a focus on problem solving and leadership development, this role will help you take the next step in your accounting career. If you are looking to expand your expertise and make a meaningful impact, we invite you to join our team.

Job Responsibilities

• Reconcile client confirmed travel redemption files against cxLoyalty’s system of billing records and monitoring and researching open receivables and support tickets to meet key performance metrics.

• Create accurate and timely detailed billing files in Excel and final client invoices.

• Review defect log on a bi-weekly basis and provide guidance to team members on proper procedure.

• Prepare and generate the appropriate reports for internal and external individuals in an accurate and timely manner and respond professionally and timely to internal customer pertaining to items or discrepancies.

• Maintain updated process documents.

• Manage large data elements in an organized and timely manner.

• Navigate and multi-task between various systems and processes to more efficiently reconcile transactions.

• Attend training classes for the launch of new programs and/or recurring training. 

• Answer team members’ day-to-day questions regarding proper procedures for preparation of billing, accurately updating systems and other questions related to travel accounting procedures.

Required qualifications, capabilities, and skills

• 3+ years of experience in a detail-oriented work environment with a background in Billing, Accounts Payable or Accounts Receivable and in managing multiple priorities.

• 2+ years of customer service experience.

• Possess strong PC and Microsoft Office skills including manipulating large amount of data. 

• Intermediate skills in Excel is required.

• Ability to interact with all levels staff, vendors, and external customers in a professional manner.

• Ability to complete work with minimum supervision and to work/think/reason independently.

• Demonstrated problem solving skills & strong mathematical skills.

• Ability to meet deadlines

Preferred qualifications, capabilities, and skills

• Exhibits enthusiasm and cooperation as an active member of a team environment.

• Possess strong communication skills, both verbal and written and strong interpersonal skills.

Additional Information
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans