EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.
Role Title: Technical Business Analyst – Data & Reporting
BU/Segment: Analytics / Data / Insurance
Location: London, United Kingdom (3-4 days a week, office-based)
Employment Type: Permanent
Experience: 7–10 years
We are seeking an experienced Technical Business Analyst with strong insurance domain knowledge and a solid background in Power BI-led reporting and analytics delivery.
This role is ideal for a candidate who can act as the bridge between business stakeholders and technical delivery teams, working closely with clients and internal stakeholders to gather, structure, and translate business requirements into clear, actionable technical specifications.
The successful candidate will be based on-site in London, leading stakeholder discussions, defining requirements, supporting prioritisation, and coordinating with offshore development teams to ensure high-quality, timely delivery of data and reporting solutions.
The role requires a strong understanding of reporting, analytics, data structures, and Power BI, combined with excellent communication, documentation, and delivery management skills.
As part of your duties, you will be responsible for:
Stakeholder Management & Business Analysis
- Act as the primary interface between business stakeholders and technical teams, ensuring requirements are clearly understood, documented, and delivered.
- Run workshops, requirement discovery sessions, and working meetings with business users and SMEs
- Translate business needs into user stories, functional requirements, acceptance criteria, process flows, and solution documentation
- Support prioritisation of requirements and help define delivery roadmaps aligned to business objectives.
- Ensure strong communication and alignment across onshore stakeholders and offshore delivery teams
Technical Delivery Coordination
- Work closely with offshore developers, data engineers, and BI teams to clarify requirements and support solution design and delivery.
- Serve as the onshore coordination point for delivery teams, helping to unblock issues, manage dependencies, and maintain momentum.
- Review technical outputs against business requirements and support quality assurance throughout the delivery lifecycle.
- Track progress, manage requirement changes, and ensure traceability from requirement through to deployment.
Power BI & Reporting
- Lead requirements definition for Power BI dashboards, MI reporting, and analytics solutions.
- Support the design and validation of Power BI data models, dashboards, and reporting logic.
- Review dashboards and reporting outputs to ensure they are aligned to business expectations and are fit for executive and operational use.
Data & Insurance Domain Support
- Support data analysis and requirement definition across insurance datasets, including underwriting, premium, claims, bordereaux, and performance reporting.
- Ensure business definitions, metric logic, and reporting outputs are aligned with insurance operating needs.
- Work with stakeholders to identify gaps in data, process, and reporting, and recommend practical improvements.
Qualifications and experience we consider to be essential for the role
Required Skills
- 5–10 years of experience in Technical Business Analysis, or Data & Analytics delivery roles.
- Proven experience working as a bridge between business stakeholders and technical/offshore delivery teams.
- Strong stakeholder management skills, with the ability to engage confidently with senior business users and technical teams.
- Strong experience in requirements gathering, documentation, solution design, user stories, and acceptance criteria definition.
- Practical experience with Power BI, including dashboard requirements, KPI definition, reporting logic, and validation of delivered outputs.
- Good understanding of data structures, reporting layers, and analytics delivery processes.
- Strong communication, documentation, and problem-solving skills.
- Ability to work in a fast-paced, client-facing, delivery-oriented environment.
- Highly organised, proactive, and able to manage multiple workstreams and stakeholders effectively.
Preferred Skills
- Prior experience in the Insurance industry, ideally within Specialty, Commercial, London Market, or MGA environments.
- Familiarity with bordereaux, underwriting data, claims data, and insurance reporting processes.
- Working knowledge of SQL for data interrogation, validation, and requirement support.
- Experience working with offshore delivery models in a consulting or professional services environment.
- Awareness of modern data platforms and cloud-based reporting environments.
Skills and Personal attributes we would like to have:
- A strong techno-functional Business Analyst rather than a pure developer or delivery lead.
- Comfortable working with both business users and technical teams, and able to translate between the two effectively.
- Confident in driving workshops, clarifying ambiguity, and turning loose asks into structured delivery requirements.
- Strong enough in Power BI and data/reporting concepts to challenge outputs, validate logic, and guide solution direction.
- Experienced in coordinating with offshore teams while maintaining strong day-to-day engagement with onshore stakeholders
As part of a leading global analytics and digital solutions company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.
EXL London, England Office
London, United Kingdom
