Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.
As a Security Technical Account Manager, you will directly drive the adoption and optimization of the Splunk platform to ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between the customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment.
What you will do
- Partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA).
- Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience.
- Apply your security domain expertise to accelerate customer adoption of the Splunk security platform.
- Collaborate with cross-functional teams, including Field Sales, Sales Engineering, and Customer Support, to ensure comprehensive customer success.
- Engage continuously with the broader Splunk Account Team to share critical information and align strategic account plans.
- Build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization.
- Drive high Customer Satisfaction (CSAT) scores by identifying and documenting compelling customer success stories.
- Identify and champion product expansion opportunities within existing accounts to support customer growth.
- Participate actively in team development initiatives, including mentoring programs and internal training sessions, to foster a culture of continuous learning.
Minimum qualifications
- 8+ years of professional IT experience, including a minimum of 5 years of dedicated information security experience.
- Experience using or administering one or more SIEM or security log management systems (such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle).
- Active Splunk certification combined with hands-on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA.
- Possession of at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential.
- Professional experience operating within both Unix and Windows environments, including command-line interface proficiency and scripting experience using Bash or Python.
Preferred qualifications
- Bachelor's degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or equivalent practical experience.
- Demonstrated success in technical consulting or big-data analytics, featuring recent experience in technical design and architecture.
- Understanding of core cybersecurity domains, including security operations, forensics, threat hunting, insider threats, threat intelligence, risk management, vulnerability management, and compliance.
- Proven experience acting as a technical leader, mentor, or subject matter expert in consulting or architectural roles.
- Excellent communication and relationship-building skills to effectively engage with both technical stakeholders and executive leadership.
- Willingness to undergo appropriate security background checks (e.g. UK SC clearance).
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
