Lead customer-facing technical and non-technical payment implementation projects across the Asia Pacific region. Translate customer needs into implementation activities, manage processing integrations and host-interface testing, coordinate end-to-end delivery, and provide post-production support. Serve as a Mastercard products subject matter expert while collaborating with customers, processors, account teams, and internal delivery organizations.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Implementation
Customer Implementation Services (CIS) is responsible for leading customer-facing implementation projects of both technical and non-technical complexity.
The team manages end-to-end implementation activities, ensuring high-quality delivery, operational reliability, and a seamless customer experience.
Working closely with Customer Delivery, Global Products & Services, and Account Teams across the Asia Pacific region, CIS provides expert consultation, drives implementation initiatives, and delivers post-production support for Mastercard's core and emerging products.
The team partners with both existing and new customers to ensure successful adoption and ongoing optimization of Mastercard solutions.
Role
• Managing multiple projects and initiatives as a Implementation Project Manager working through standard and complex projects, manage the technical quality of MasterCard's customers and their processor's transaction processing host interfaces with MasterCard's processing networks.• Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures, standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects.• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.• Be the subject matter expert on MasterCard products and services for internal and external customers.
All About You
• EMV/Contactless or Mobile Payment with understanding of OAuth protocol or any APIs that is used for authentication, or authorization is a big plus• Understanding of payment transaction processing and industry business principles. • Understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles. • Understanding of the 4 party model and the full transaction lifecycle for MasterCard brands.• Experience with MasterCard services in the past (dual-message/single-message) is a plus.• Your previous role includes Implementation Project Manager or Project Manager managing multiple complex/key project in a fast-ever changing environment.• Communicates well and clearly with internal teams & customers both on technical and the business aspects on various levels of engagement through conference calls or emails or face to face meeting.• You constantly provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall.• You work well with other team members to support our customer during and after implementation.• You are highly motivated, enterprising team player.• Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project.
If this opportunity aligns with your experience and career aspirations, we'd love to hear from you.
Please submit your application using one of the links provided below.
We encourage interested candidates to apply as soon as possible, as applications will be reviewed on an ongoing basis.
Apply today and take the next step in your career with Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Implementation
Customer Implementation Services (CIS) is responsible for leading customer-facing implementation projects of both technical and non-technical complexity.
The team manages end-to-end implementation activities, ensuring high-quality delivery, operational reliability, and a seamless customer experience.
Working closely with Customer Delivery, Global Products & Services, and Account Teams across the Asia Pacific region, CIS provides expert consultation, drives implementation initiatives, and delivers post-production support for Mastercard's core and emerging products.
The team partners with both existing and new customers to ensure successful adoption and ongoing optimization of Mastercard solutions.
Role
• Managing multiple projects and initiatives as a Implementation Project Manager working through standard and complex projects, manage the technical quality of MasterCard's customers and their processor's transaction processing host interfaces with MasterCard's processing networks.• Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures, standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects.• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.• Be the subject matter expert on MasterCard products and services for internal and external customers.
All About You
• EMV/Contactless or Mobile Payment with understanding of OAuth protocol or any APIs that is used for authentication, or authorization is a big plus• Understanding of payment transaction processing and industry business principles. • Understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles. • Understanding of the 4 party model and the full transaction lifecycle for MasterCard brands.• Experience with MasterCard services in the past (dual-message/single-message) is a plus.• Your previous role includes Implementation Project Manager or Project Manager managing multiple complex/key project in a fast-ever changing environment.• Communicates well and clearly with internal teams & customers both on technical and the business aspects on various levels of engagement through conference calls or emails or face to face meeting.• You constantly provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall.• You work well with other team members to support our customer during and after implementation.• You are highly motivated, enterprising team player.• Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project.
If this opportunity aligns with your experience and career aspirations, we'd love to hear from you.
Please submit your application using one of the links provided below.
We encourage interested candidates to apply as soon as possible, as applications will be reviewed on an ongoing basis.
Apply today and take the next step in your career with Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard London, England Office
1 Angel Lane, London, United Kingdom, EC4R 3AB
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads Mastercard’s business development and strategic partnership growth across Malaysia’s retail and commerce ecosystem. Identifies and converts opportunities with merchants, marketplaces, digital commerce companies, payment facilitators, fintechs, and ecosystem partners. Builds executive relationships, drives adoption of Mastercard solutions, develops commercial proposals and business cases, manages sales pipelines, supports negotiations, and delivers revenue and segment growth through cross-functional collaboration.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads strategic relationships with financial institutions across Malaysia, developing account strategies, expanding Mastercard products and services, and driving commercial growth. Builds senior stakeholder partnerships, leads business reviews and negotiations, prepares proposals and business cases, monitors portfolio performance and market developments, and coordinates cross-functional teams to deliver customer outcomes.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Supports Mastercard technology account management by coordinating customer issues, incidents, escalations, service delivery, operational processes, documentation, reporting, and product communications. Collaborates with internal teams to resolve queries, maintain customer records, support service reviews, and identify process improvements while developing expertise in payments and technology operations.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
