Senior Specialist, Business Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Business Management
The role is an exciting new position that will play a central role in supporting the effective running of CNPF Europe working across core activities including business performance management, data analysis, executive-level presentations and communication. Working within a small central team, this role will partner closely with the leadership team across CNPF Europe to bring structure, clarity and insight to complex topics, helping leaders make informed decisions and drive the business forward.
The ideal candidate will bring experience from consultancy and/or have a Services background. Being able to demonstrate a strong ability to understand business priorities, translate complex information into clear and compelling presentations and understand the importance of data driven decision making is key. You will be comfortable working across multiple initiatives, leveraging data and analytical thinking to identify trends, highlight risks and opportunities and support progress against strategic and growth objectives.
Role:
Leadership Communication & Narrative Development• Design, build, and maintain high-quality presentations for senior leadership forums• Translate complex data and topics into clear, concise, and compelling narratives• Ensure messaging is structured, consistent, and tailored to executive audiences
Data, Insights & Decision Support• Leverage data and analytical insights with the use of AI to identify trends, risks, and opportunities across the business• Translate analysis into clear, actionable recommendations to support senior leadership decision-making• Support deep dives and ad hoc analysis to inform strategic discussions and priority interventions
Strategic Planning & Business Management• Support core strategic planning activities, including annual planning, quarterly business reviews, and leadership deep dives• Contribute to shaping priorities, framing discussions, and ensuring clear outputs and follow-ups• Support delivery of the CNPF Europe strategic agenda through structured coordination and insight
Business Performance & Reporting• Develop and own recurring business reporting and performance packs, ensuring consistency, accuracy, and clarity across central and regional views• Create and maintain a single source of truth for key metrics, definitions, and assumptions to support transparency and governance• Track performance against strategic priorities and key initiatives, highlighting risks, dependencies, and areas requiring leadership attention
Cross-Functional Alignment• Partner with functional and regional teams to understand priorities and align inputs• Ensure a coherent, end-to-end view of business performance, initiatives, and messaging• Enable effective governance through structured processes, alignment, and visibility across stakeholders
Strategic Projects & Execution Support• Support ad hoc strategic, analytical, and problem-solving projects aligned to CNPF Europe's growth agenda• Provide structured thinking, analysis, and delivery support to accelerate key initiatives• Flex across priorities as required, working across multiple concurrent workstreams
All About You • Self-starter with a strong sense of ownership, able to operate effectively within a small central team.• Highly organised, detail-oriented and comfortable managing multiple priorities in a fast-paced, evolving environment.• Strong ability to understand business needs and communicate complex information clearly and effectively.• Passion for using AI, data and analytical thinking to inform better decisions, improve governance and drive business performance.• Excellent analytical, problem-solving, and critical-thinking skills, with the ability to move fluently between detail and strategic perspective.• Strong written and verbal communication skills, with high standards for executive-level presentations and materials.• Advanced skills in Excel and PowerPoint, experience with Salesforce or other enterprise reporting tools preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.