Solutions Analyst

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

nCino’s Smart Solutions team helps banks, insurers and financial institutions get more from their nCino platform after go-live — building out data-driven configurations, and delivering repeatable services that evolve alongside their needs.

We’re looking for a Solutions Analyst to join the team in a role that sits at the intersection of client engagement and analytical problem-solving. You’ll be speaking directly with customers to understand their requirements, translating those needs into scoped service proposals, and working closely with Smart Solutions specialists to shape and deliver the right solution.

This is an opportunity with real depth — the right candidate will grow into full end-to-end ownership of scoping and delivery over time. This role suits someone analytical, curious, and comfortable in client-facing conversations — not a project manager or a traditional sales person, but someone who enjoys getting into the detail of a problem and making sense of it.

• Running discovery and requirements-gathering conversations with existing nCino customers

• Translating customer needs into clear, structured briefs that Smart Solutions specialists can act on

• Scoping engagements and contributing to Statements of Work and service proposals

• Building an understanding of Smart Solutions capabilities — rules management, configuration, data outputs — to match requirements to solutions

• Managing ongoing service relationships where delivery recurs quarterly or more frequently, ensuring solutions stay aligned with changes in customer infrastructure

• Collaborating with Sales, Enterprise Relationship Management, and Product teams to represent customer requirements and feed back into product development

• Experience in a business analysis, solutions consulting, or customer-facing technical role
• Strong requirements-gathering skills — able to run structured conversations, synthesise what you’ve heard, and summarise clearly for others
• Comfortable working with data and technology products, even without deep technical expertise
• Confident communicator, able to engage credibly with bank and financial institution stakeholders
• Organised and self-directed — able to manage a portfolio of ongoing engagements without heavy oversight
• Exposure to banking, insurance, or financial services software
• Familiarity with SaaS platforms or Salesforce-based products
• Some experience with scoping or SOW documentation
• Light project coordination experience (not a requirement, but useful)

• Company pension — 6% employer contribution

• 25 days’ paid holiday plus volunteer days

• Private medical insurance

• Life insurance and group income protection

• Cycle to work and gym membership salary sacrifice schemes

• Perkbox — discounts, free coffee, and more

• Employee Stock Purchase Plan

• Employee Assistance Programme

We’re proud to build a workplace where everyone belongs. At nCino, diversity isn’t a box to tick — it’s a source of strength. We actively foster an inclusive environment where people of all backgrounds, identities, and experiences can do their best work and grow.

Everything we do is underpinned by six core values that shape how we show up for our customers, our colleagues, and ourselves:

• Always Have Fun: We celebrate wins together, support each other, and bring positive energy to everything we do.

• Make Someone’s Day: We go out of our way to create great experiences — for customers and colleagues alike.

• Bring Your A-Game: We hold ourselves to a high standard and are committed to delivering excellence.

• Do the Right Thing: We operate with integrity, transparency, and purpose in everything we do.

• Respect Each Other: We build an inclusive culture where every voice is heard and valued.

• Be a Winner: We strive for success together — as individuals, as teams, and as a company.

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected]. 

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success.  We strive to create workplaces where employees are empowered to bring their authentic selves to work.