Our Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency.
As a Senior Product Specialist, you will be responsible for:
Driving Tencent Cloud products adoption, identifying customer needs and presenting product specific solutions in various business opportunities
Guiding, training, and enabling the internal business teams and external partners on Tencent Cloud products knowledge and best practices leveraging relevant products in various customer solutions
Tracking, monitoring, and leading the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
Planning and organizing programs at the organization level, across multiple technical teams coordinating resources from different geo locations, in order to improve the efficiency and effectiveness of Tencent Cloud services.
Creating clarity in requirements, build relationships with partner teams, embrace agility, design features to drive business objectives
Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
Working with engineering teams to implement new or updated tools in support of team or business processes
Have 8+ years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent
Have excellent communication skills and an ability to build trusting relationships with various stakeholders including customers and partners. Be fluent in both English and Chinese language
Show experience in a customer-facing role within the information technology industry, preferable as a Solution Engineer/Architect, Product Specialist, or Technical Project Manager
Be familiar with cloud security and content delivery technology, process and concepts, security event management, compliance and site performance
Demonstrate knowledge of project management concepts and techniques
Have some knowledge of implementation concepts that deal with web development, IT systems or security practice
Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
Be prepared to travel on ~10% of the time
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
