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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Every experience we build is only as good as our understanding of the person using it. You’ll support that understanding with resilient, well-architected systems and senior technical judgment. You'll pioneer how we distill user behavior across classic interfaces and newer surfaces like agentic conversations into models the rest of the platform depends on.
About the team
This position is for the Personalization team, starting with a greenfield project! Our stack centers on Java 25, Spring, GraphQL, NoSQL, Kubernetes, Kafka and AWS.
If you're passionate about understanding user behavior at scale and want to help shape how New Relic's classic and agentic experiences adapt to the people using them, we want to hear from you.
What you'll do
Own the architecture and technical direction of a significant, moderately-scoped service within the behavioral data platform, from design through delivery
Champion the delivery of full components and support the lead engineer in coordinating feedback and work across the team
Collaborate with product managers, stakeholders and customer teams to clarify requirements and distill them into a clear technical plan
Identify and mitigate technical risks (including gaps against SLAs or other reliability commitments) before they become production issues
Facilitate healthy, data-driven design debates, making sure the team explores multiple options and weighs trade-offs before committing
Provide technical direction and mentorship to less experienced engineers, and act as an expert operator of the services you own
Contribute to improving team processes so we can deliver quality software regularly and incrementally
Actively use AI coding assistants and agents in your own workflow, and help set the standard for how the team adopts them
Help organize and lead technical communities of practice, not just participate in them
This role requires
Deep, hands-on expertise in Java and backend service design, with a track record of delivering production code that follows solid security, reliability, and maintainability practices
Experience building and operating Kafka-based streaming pipelines and services in a cloud (AWS) production environment
Strong experience with distributed systems, concurrency, and scaling, including diagnosing and resolving complex production issues
A track record of mentoring engineers and providing constructive direction in code reviews and design discussions
Comfortable partnering directly with product managers and stakeholders to shape technical scope from ambiguous requirements
Sound judgment in selecting the right approach on issues of moderate to broad scope
Excellent written and verbal communication skills, including the ability to build consensus across differing technical viewpoints
Proficiency in English
Bonus points if you have
Experience designing GraphQL APIs or microservices architectures at scale
Familiarity with Kubernetes concepts and ability to reason about production behavior
Experience with distributed data processing in the cloud (Spark, Hadoop/Hive, BigQuery, Snowflake, Redshift) or ETL/orchestration tools such as Airflow
Deep understanding of data modeling principles (dimensional modeling, normalization), especially applied to behavioral or user segmentation
Experience evaluating, benchmarking, or building custom agentic AI tools, prompt workflows, or developer automation
Exposure to recommendation systems or building context for agentic/LLM-based experiences
Experience with SQL performance tuning or data visualization tools (Tableau, Looker)
A track record of technical mentorship beyond your immediate team
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
New Relic London, England Office
New Relic London, United Kingdom Office
Tucked between Covent Garden and the Strand, our London office places you alongside historic theaters, endless dining, and lively spots to meet up. It’s an energetic, central base built for a supportive team that loves solving big problems together and making the most of the city.
