Senior ServiceNow Business Analyst

Senior ServiceNow Business Analyst | IT Service Management | London

Are you ready to write your next chapter?
 

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
 

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
 

We are seeking a highly skilled Business Analyst with a  background in ServiceNow. In this pivotal role, you will drive the design, implementation, and optimization of ServiceNow solutions, ensuring they meet our strategic goals and deliver exceptional value.
 

Are you ready to make your mark? Then you sound like a Worldpayer.
 

About the team
 

We are building a world class IT Service Management (ITSM) team from the ground up, using the ServiceNow platform to empower colleagues to delivery exceptional market leading services to our internal and external clients.
 

This is your opportunity to join the rapidly growing ServiceNow platform team with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence to improve our colleague and client experience, drive efficiency and cost savings, and improve the way we delivery service.
 

What you’ll own

• Requirement Elicitation and Backlog Management: Collaborate with stakeholders to gather, document, and analyze business requirements, translating them into functional specifications. Co-manage and prioritize the backlog, breaking down epics into detailed features and user stories.

• Solution Design and Process Improvement: Work with the System Architect to design innovative solutions that address business challenges and align with strategic goals. Identify areas for process optimization and recommend improvements.

• Stakeholder Communication: Serve as the primary contact for stakeholders across HRSD, providing updates, managing expectations, and ensuring alignment with ServiceNow solutions. Communicate complex technical concepts to non-technical audiences.

• Documentation and Testing: Create and maintain detailed project documentation, including requirements, process flows, use cases, and user stories. Participate in system and user acceptance testing to ensure solutions meet specified requirements and quality standards.

• Support and Leadership: Support the business in bug and anomaly fixing, lead the BA function, and ensure consistent methodology and high-quality output across ServiceNow project streams.

Where you’ll own it

You’ll own it in our London hub. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.
 

What you’ll bring

• ServiceNow Expertise: Significant experience with ServiceNow and specifically ITOM, including a deep understanding of the platform's capabilities and customization options.

• Proven ability to gather, document, and analyze business requirements, translating them into functional specifications, and managing backlogs by breaking down epics into detailed features and user stories.

• Experience in designing innovative solutions with system architects, optimizing processes, and aligning improvements with strategic goals.

• Excellent communication skills for updating stakeholders, managing expectations, and explaining complex technical concepts to non-technical audiences.

• Extensive experience in creating and maintaining detailed project documentation, and participating in testing to ensure solutions meet requirements and quality standards.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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