Owns day-to-day Salesforce administration, configuration, security, environment management, automation, deployments, troubleshooting, and post-release support for the Broker Relationship Management platform. Translates business requirements into secure, scalable solutions while partnering with product, QA, architecture, data, and delivery teams. The role also strengthens release governance, documentation, platform knowledge, and internally owned Salesforce operations.
The Senior Salesforce Administrator is a key member of the BRM Salesforce Platform Engineering function, responsible for the day-to-day administration, configuration, controlled change and operational health of CFC’s Broker Relationship Management platform.
Working closely with the BRM Technical Lead, Product Owner, AppOps, Architecture, Data and delivery partners, the role translates approved business requirements into secure, scalable and supportable Salesforce solutions. The role provides senior hands-on capability across Financial Services Cloud, platform automation, access governance, environment management, release delivery and complex technical investigation.
This role supports CFC’s transition to an internally owned operating model by reducing reliance on external suppliers, strengthening platform knowledge and ensuring that BRM changes are traceable, tested, documented and delivered through governed engineering and release processes.
About the role
You’ll take ownership of the day-to-day administration, configuration and continuous improvement of the Salesforce BRM platform, helping ensure it remains secure, scalable and effective as the business evolves.
Key responsibilities will include:
- Delivering Salesforce enhancements and fixes from initial design through to testing, deployment and post-release support.
- Managing Salesforce environments, sandboxes, security and user access across development, QA, UAT and production.
- Troubleshooting complex platform issues across automation, configuration, permissions and integrations.
- Partnering with Product, business and QA teams to refine requirements and successfully deliver change.
- Contributing to technical design decisions across data, automation, security and platform scalability.
- Maintaining clear technical documentation and championing reusable, configuration-first solutions.
About you
You’ll bring strong hands-on Salesforce experience gained within a complex production environment, with the ability to translate business requirements into secure, scalable and maintainable solutions.
We’re looking for someone with:
- Strong Salesforce administration and configuration experience, including security, permissions, access and declarative automation.
- Hands-on experience building and troubleshooting Salesforce Flow, validation rules and other platform automation.
- Experience managing Salesforce environments, sandboxes, releases and deployments across development, testing and production.
- Strong troubleshooting skills across configuration, data, automation, permissions and integrations.
- An understanding of source control, CI/CD and deployment tooling. Experience with Azure DevOps and Gearset would be beneficial.
- Knowledge of Financial Services Cloud is highly desirable, with experience in insurance, financial services or another regulated environment advantageous.
- Salesforce Administrator certification, or a willingness to achieve this within an agreed timeframe.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.
CFC London, England Office
London, United Kingdom
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