Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.
JOB SUMMARY
The Senior Entertainment Manager – Entertainment Segment is responsible for proactively soliciting and managing business within the Entertainment segment to achieve revenue goals and maximize profitability for the hotel. As a senior member of the commercial team, the position leads the implementation of the brand’s sales strategy and applicable brand initiatives across all aspects of the sales process under the leadership of the Director of Sales & Marketing. The Senior Entertainment Manager develops and maintains long-term, value-based customer relationships to achieve the hotel’s sales objectives. The role focuses on driving revenue within the Entertainment segment, including production companies, studios and talent agencies. The Senior Entertainment Manager works collaboratively with internal departments and Marriott above-property sales teams to maximize revenue opportunities and ensure excellent service delivery.
The Senior Entertainment Manager actively manages account production, identifies new business opportunities, and supports the hotel’s participation in Marriott sales channels including Market Sales Offices, Global Sales Organization (GSO), and electronic lead channels.
CORE WORK ACTIVITIES
Driving Revenue and Sales Performance
• Proactively solicits new business within the Entertainment Segment to achieve individual and hotel revenue goals.
• Develops and manages a portfolio of key entertainment accounts including production companies and film studios.
• Achieves assigned room night, revenue and account production targets.
• Conducts outside sales calls, client meetings, presentations and site inspections to secure business.
• Prepares and executes sales plans for assigned market segments.
• Utilizes Marriott sales systems including CI/TY (Customer Information Tool), MarRFP and Salesforce to manage leads, track production and maintain account activity.
• Works with Revenue Management to support pricing strategies and optimize the mix of business across the entertainment and group segments.
• Participates in trade shows, networking events and industry activities to promote the hotel and develop new client relationships.
Managing Sales Activities
• Develops and implements a proactive solicitation strategy to increase revenue within assigned segment.
• Conducts regular account reviews and develops strategies to grow key accounts.
• Maintains accurate forecasting and sales reporting within Marriott systems.
• Monitors market trends, competitor activity and customer demand to identify opportunities for revenue growth.
• Collaborates with Marketing to develop promotional initiatives targeting entertainment clients.
• Works closely with the Events and Operations teams to ensure seamless execution of client stays and events.
Building Successful Relationships
• Builds and maintains strong relationships with key entertainment clients.
• Establishes effective partnerships with internal stakeholders including Revenue Management, Event Management and Operations teams.
• Collaborates with Marriott above-property sales teams including Market Sales Offices and Global Sales Organization to maximize sales opportunities.
• Ensures strong client communication throughout the sales and event lifecycle.
Ensuring Exceptional Guest Experience
• Ensures all client expectations are clearly communicated to operational departments.
• Works closely with event and operations teams to ensure successful delivery of client programs.
• Conducts site inspections and familiarization trips to showcase the hotel’s facilities and services.
• Obtains client feedback to ensure high levels of satisfaction and identify opportunities for improvement.
Guest / Client Satisfaction
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for the wider sales team.
Supporting Departmental and Organizational Goals
• Supports the Sales & Marketing team in achieving overall departmental revenue goals.
• Participates in the annual budgeting and sales planning process.
• Maintains compliance with brand standards and Marriott International policies and procedures.
• Demonstrates the values of Marriott’s service culture and supports the company’s customer service standards.
Key Performance Indicators (KPIs)
• Achievement of assigned room night and revenue targets
• Growth of entertainment account production
• Conversion of RFP opportunities and new business leads
• Sales activity metrics including sales calls, site inspections and client engagements
• Client satisfaction and repeat business levels
• Contribution to overall hotel RevPAR and market share performance
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits
- Outstanding Wellness program
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the TeamThe Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
