Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Job Advert: Renewals Manager
Location: London (Hybrid – 3 days per week in our London office is required)
The Opportunity
We’re seeking a motivated and commercially minded Renewals Manager to join our Customer Success organisation and play an essential role in Onfido’s customer retention strategy. This is a hybrid role that requires you to be in our London office at least 3 days per week. You’ll collaborate closely with cross‑functional teams, engage directly with customers, and help secure the long‑term success of our strategic accounts.
As a Renewals Manager, you’ll own a portfolio of named accounts across a dedicated region. You’ll be the primary point of contact for renewal discussions—addressing customer needs, coordinating internally, and ensuring timely, accurate renewals. Working hand‑in‑hand with Sales, Customer Success, Legal, and Finance, you’ll deliver a consistent and positive renewal experience.
If you enjoy a mix of customer engagement, commercial negotiation, and partnership-building—and you thrive in an office‑based collaborative environment—this is an excellent opportunity to make a clear impact.
What You’ll Do
Manage the Renewal Cycle
Lead and manage all commercial steps of the renewal process.
Ensure timely, accurate, and seamless execution of renewal agreements.
Negotiate & Support Contract Completion
Engage directly with stakeholders to discuss options, negotiate terms, and address concerns.
Work with Legal, Finance, and Deal Desk to ensure balanced, compliant contracts.
Collaborate Across Teams
Partner closely with Sales and Customer Success to champion customer needs.
This collaboration includes regular in‑office interaction, making the London office presence essential.
Forecasting & Reporting
Maintain an accurate 180‑day rolling forecast of renewal opportunities.
Use Command of the Message to qualify and manage the renewal pipeline.
Contribute to achieving overall renewal and retention goals.
Identify Growth Opportunities
Identify upsell or cross‑sell opportunities aligned with customer strategy.
Highlight roadblocks early to support long-term customer partnership.
Drive Process Excellence
Apply Onfido’s renewal playbook consistently.
Keep Salesforce CRM documentation accurate and up‑to‑date.
Interpret and communicate contractual terms confidently when required.
What You’ll Bring
3–5 years’ experience in renewals, sales, customer success, or customer‑facing account management—preferably in Enterprise SaaS.
Understanding of Identity Verification, Enterprise SaaS, or related technology services.
Commercial success, with a track record of achieving renewal or revenue targets.
Process‑oriented approach with experience improving workflows in fast‑paced environments.
Excellent communication skills, both written and verbal.
Ability and commitment to work onsite in our London office at least 3 days per week.
Why Join Onfido?
This role places you at the heart of our customer retention strategy, working closely with internal teams and high‑value accounts. If you're excited about owning commercial conversations, developing strong customer relationships, and collaborating face‑to‑face with colleagues each week, this could be the perfect fit.
Ready to help power Onfido’s retention engine?
Apply today!
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At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact [email protected].
Recruiter:
James Beck[email protected]
