Support the Brands Operational Excellence team and Finance Teams to scale and improve processes and systems to ensure we provide the best experience for our customers, brand partners and colleagues.
Project manage invoicing/payment e2e for Brands, including but not limited to:
Work with Finance to review and overhaul Procure to Pay (P2P) process for Brands
Identify root causes of issues across multiple areas (e.g. Product Setup, Supply Chain), identify and implement fixes
Create and embed effective governance, reporting and KPIs to ensure an efficient and effective operation
Across the programme and projects you own:
Deliver objectives on time, to the right quality and to budget
Identify and flag risks and issues, and initiating appropriate mitigation / corrective action where required
Communicate across partner teams and key stakeholders to keep them engaged throughout the project lifecycle
Identify KPIs for projects and then embed robust mechanisms to track against these KPIs
Manage multiple cross-functional stakeholders across the business to ensure successful delivery of change
Troubleshoot and solve issues that arise
Identify where projects can be expanded to ‘go further’ than 3PB to impact and drive improvement across the M&S business; understand and detail interdependencies between projects and across Business Units
Identify and prioritise changes in the reporting (internal and external) and invoicing / payment processes, including:
Customer, Brand Partner and Colleague pain points
Missing capability vs. best-in-class Brand retailers
Opportunities to simplify, automate and offshore
Portfolio of short term projects and longer term projects (5 year timeframe)
Direct and coordinate internal and external resources (SMEs, Stakeholders and partners) in a cohesive manor to ensure project success
Work closely with Brand partners to understand their needs and drive improvements in the operational partnership
Who you are
An experienced Project Manager with a background in leading project/programme management
Able to demonstrate a proven record of scoping, building and delivering complex and fast paced projects, to time, cost, scope and benefit
Excellent communication skills (verbal and written) with the ability to challenge, influence and inform stakeholders and Brands
Experience of working across different partner teams
Comfortable with ambiguity, with the ability to adapt quickly and effectively
Strong analytical skills and working with large data sets
[Preferred] experience working with Tech teams
[Preferred] understanding of and experience in Finance processes
[Preferred] understanding and experience working with large data sets
Marks and Spencer London, England Office
Waterside House, 35 North Wharf Rd, London, United Kingdom, W2 1NW
