At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:This role sits within a team passionate about delivering regulatory initiatives that influence the customer experience across eBay. The Senior Program Manager leads complex, high-impact programs that turn regulatory requirements into simple, scalable solutions for buyers and sellers. Collaborating with Product, Legal, Markets, Marketing, Tax, and Customer Services, this role brings together interested parties globally, develops decisions, and ensures delivery at pace while balancing compliance, customer experience, and commercial outcomes.
What makes this opportunity outstanding:At eBay, your work will directly contribute to reinventing the future of ecommerce for enthusiasts. You'll lead ambitious projects that successfully implement world-class solutions, ensuring a flawless experience for millions of users worldwide. This role offers an outstanding chance to drive positive change and compete at the highest level!
What you will accomplish:- Convert complex regulatory requirements into straightforward, user-friendly experiences for customers
- Define and deliver solutions that reduce friction, protect GMV, and support long-term growth
- Own programs end-to-end, from early interpretation through to scalable implementation
- Bring structure to ambiguity, enabling clear decisions across cross-functional collaborators
- Align teams across functions and geographies, acting as the central point of coordination and accountability
- Use data and insights to evaluate customer and business impact and guide trade-offs
- Anticipate risks and dependencies early to enable smooth, low-disruption delivery
- Experience leading complex, cross-functional programs in product, strategy, consulting, or operations
- A track record of delivering customer-facing and business-critical outcomes at scale
- Ability to translate ambiguous or complex requirements into clear, actionable solutions
- Excellent judgment balancing customer experience, regulatory needs, and commercial impact
- Effective collaborator management and influencing skills, including engagement with senior leaders
- A methodical, analytical approach combined with the ability to apply data to guide decisions
- Clear and concise communication abilities, with the capacity to simplify complex topics
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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