Clarivate is looking for a Senior Product Operations Manager to join our Data Analytics team. This is an opportunity to work on our customer usage analytics to collaborate with various stakeholders from different departments and oversee and optimize the operations of the product team, ensuring smooth cross-functional collaboration, high-quality product launches, and continuous improvement of processes. You will provide strategic oversight of product readiness, the implementation of operational standards, and managing the tools and systems used by the product and sales teams. You will also provide critical input for decision-making and project prioritization, working closely with leadership to align product goals with company objectives.
About You – experience, education, skills, and accomplishments
- 7+ years of experience in similar roles
- 3+ years experience working on different projects
- 1+ years of experience working with Pendo, Hotjar or Aha!
- 1+ years of experience working with PowerBI
- 1+ years of experience working in a global and matrix team
- Proficient level of English
It would be great if you also had…
- Experience in product usage analytics
- Masters or PhD
- Knowledge of or prior experience with subscription-based businesses
What will you be doing in this role?
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Lead and implement operational standards to streamline product team efficiency and effectiveness.
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Manage and ensure full readiness for product launches, including quality assurance and compliance with legal and delivery requirements.
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Oversee the selection and implementation of tools and processes related to usage analytics.
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Collect and report on feedback from user-facing teams to ensure continuous product improvement.
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Oversee a modernization in the existing usage systems by working with technology and product to transition from a passive monitoring infrastructure to an app logging infrastructure, enabling more granular usage metrics to be delivered
About the Team
The cross-functional teams require different types of support, sales need to understand the customer metrics, training teams usage and success of training program, marketing to support sales plays. On the development side you will work with UX to develop products customers can use effectively, technology will be involved in the success metrics and how they can work to improve the product. Responsible for coordinating the teams that create our technology and the teams that directly interact with Users.
Benefits
- Holidays: 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- Yearly Bonus
- Yearly Merit Plan
- My Learning Platform
- Mental Healthcare
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles for rent free of charge
Hours of work
This is a permanent full-time position, with core engagement hours within CET time zone.
This is a hybrid position, you will be expected to work from our Belgrade office 3 days every other week.
Please note that only shortlisted candidates will be contacted.
#LI-Hybrid
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Top Skills
Clarivate Analytics London, England Office
70 St. Mary Axe United Kingdom, London, United Kingdom, EC3A 8BE
