At Blacklane, we are building the future of sustainable chauffeur-driven mobility. Our Marketplace team plays a crucial role in providing chauffeur partners with the right offers to help them fill their schedules and grow their businesses. We are seeking a Senior Product Manager to take ownership of this vital area, ensuring a seamless and optimized marketplace experience that supports our partners and guarantees guests a reliable and premium ride.YOUR CHALLENGE:
As a Senior Product Manager for the Marketplace team, you will:
- Drive the strategy and execution of features that show tailored offers to our partners, allowing them to pick those that align with their preferences.
- Own and optimize the end-to-end partner experience in the marketplace, from offer creation to selection.
- Collaborate cross-functionally with engineering, data, and operations teams to deliver impactful product improvements.
- Develop data-driven insights to identify opportunities that enhance the efficiency of our partner scheduling process and ensure no guest requests go unmet.
- Prioritize the right projects that align with business goals, balancing partner needs with guest experience requirements.
- Maintain a strong understanding of partner behaviors and market dynamics to adjust the marketplace strategy and product roadmap.
- Act as the main liaison between partners, product, and the wider business to ensure the marketplace achieves its goals.
ABOUT YOU:
We’re looking for someone who brings:
- 5+ years of product management experience.
- Proven success in managing end-to-end product lifecycles and launching data-driven product improvements.
- Strong analytical skills with a data-driven mindset;
- Excellent communication and stakeholder management skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
- Experience working closely with engineering and design teams to deliver successful outcomes.
- A collaborative mindset and the ability to thrive in a fast-paced, agile environment.
- Bonus points if you have experience working with logistics, transportation, or B2B marketplace products.
MORE THAN A JOB:
We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.
Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work. Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization and also offer the following:
- Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
- Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
- Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
- Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
- Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
- Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
- Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.
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