Lead Product Manager - Care Platform + Operations

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

Our Care Platform and Operations products are at the core of what Sage does and ultimately allow us to scale as a business. These products include our foundational capabilities in our Care App (SSO, roles/permissions, notifications), tablestakes features in our Care App (messaging, location tracking), and features in our internal hardware management platform that enable seamless go-lives and support.

This Product leader is responsible for the product strategy that determines which foundational capabilities to offer in our Care App to win the market. This role will need to have strong user empathy and expertly uncover end user needs of caregivers, Sage operations employees, and community managers.

In parallel, this role will need to have a GM-mindset, interpreting enterprise client executive needs and bringing solutions to market with the right pricing and positioning (in partnership with Product Marketing) to optimize Sage business value.

Finally, this role will be player-coach, executing on some of the strategy while also responsible for hiring and coaching a team of product managers to roadmap and execute on the strategy, driving results that ultimately unlock revenue and reduce churn.

1. Own the strategy for our core product to win the market: Wearing a PM and GM hat, devise the strategy for our care platform that maximizes customer and Sage business value
   1. Conduct user and market research to understand customer needs
   2. Identify critical levers to win the market and draft a product strategy to win
   3. Establish key metrics tied to overall business outcomes to measure success
2. Build and coach a team of high-performing PMs:
   1. Efficiently hire a high-caliber team of Product Managers
   2. Create the processes and culture to ensure the team can expertly execute on platform strategy
   3. Create coaching plans to help Product Managers advance and grow their impact
3. Execute on launches as needed: Maintain a player-coach mentality who can jumpstart projects and pinch-hit as needed
   1. Partner closely with analytics, engineering, design, marketing, sales, and operations teams to unblock development and bring new features and products to market
4. Executive communication: Represent the core product, sharing progress and next steps with executives. Ensure alignment with cross-functional stakeholders and leadership
5. Craft the long term vision for how Sage Care Platform can provide value in new ways and for new users
   1. Conduct analyses to size new opportunities and investments
   2. Partner with Design and other stakeholders to paint a vision that inspires team members and customers

1. Core PM skillset: 8-12+ years of PM experience launching high quality products; has experience crafting multi-year strategies to win the market; can execute on launches, go-to-market strategy, monetization projects, etc.
2. Experience with vision and 0 to 1: Can incorporate user and market research, new advances in technology, and relevant policy / regulatory information into a compelling story and vision. Extreme sense of ownership and scrappy with limited resources.
3. Cross-functional: Experience working across other product teams and commercial teams.
4. Leadership experience: Has demonstrated ability to build and manage a high-performing team. Has experience designing organizations that produce maximized results

• Industry experience: healthcare, B2B, hardware / IoT

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host offsites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, we allow up to 2 remote days per week.

Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary range for this role is $180,000 to $232,000 USD, depending on your level of expertise, your experience, and your performance in the interview process. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.