IT Manager

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

As Sage’s first internal IT Manager, you will build the foundation that powers every employee, system, and workflow across the company. This is a rare opportunity to shape IT from the ground up-designing the processes, tools, and standards that will scale with us as we grow. You’ll own everything from device management and access controls to SaaS administration, internal support, and office infrastructure, ensuring our team has a seamless, secure, and reliable environment to do their best work.

This role is highly cross-functional: you’ll partner closely with People, Operations, Security Engineering, and company leadership to introduce scalable systems, strengthen documentation, streamline onboarding and off-boarding, and improve the day-to-day technology experience for every Sage employee. If you’re someone who enjoys autonomy, thrives in early-stage environments, and wants to see the direct impact of your work across an entire organization, this is a chance to build a modern, security-first IT ecosystem from scratch. You’ll play a foundational role in supporting our mission and setting the standard for how Sage operates as we expand.

• Own device management and configuration through JAMF for MacOS, including onboarding and offboarding workflows, application deployment, and routine maintenance
• Assist with employee onboarding and offboarding, including laptop procurement & setup, account provisioning/ deprovisioning, and access management across internal tools
• Manage software procurement and access, including buying new licenses, maintaining vendor relationships, and tracking usage to ensure compliance and cost-efficiency
• Serve as the first point of contact for day-to-day IT support, resolving issues related to hardware, software, connectivity, and security for both in-office and remote team members
• Support ongoing SOC 2 audit processes by maintaining internal IT controls, documenting security practices, and collaborating with cross-functional teams to ensure compliance readiness
• Maintain and improve physical IT infrastructure, including office Wi-Fi, security systems, badge access, and network equipment
• Set up and troubleshoot AV and conferencing systems for meeting rooms, employee events, and monthly all-hands, ensuring a seamless experience for both in-person and remote participants
• Monitor and improve internal IT documentation, ensuring processes are clearly documented and easy to follow for both IT and non-technical team members
• Work closely with the People Team to support office technology needs as we scale, including planning for future equipment, software, and tooling
• Help evaluate and implement new SaaS tools for internal use, balancing usability, cost, and security
• Support data security best practices by managing user permissions, multi-factor authentication, and maintaining basic device security settings across the organization.
• Collaborate with Security Engineering to reinforce company-wide security protocols
• Serve as the liaison with external IT vendors (e.g., MSPs, security consultants, infrastructure providers)

• 4+ years of experience in an internal IT, IT support, or IT operations role—preferably in a fast-paced startup or SaaS environment
• Hands-on experience managing MacOS devices using JAMF or a comparable MDM solution
• Experience provisioning and deprovisioning users across common business tools (e.g., Google Workspace, Slack, Zoom, Notion, etc.)
• Strong working knowledge of software license management, vendor coordination, and SaaS administration
• Comfort troubleshooting hardware, network, and connectivity issues for both in-office and remote users
• Experience with AV setup and support, including meeting room systems, hybrid event logistics, and related tools
• Strong organizational and documentation skills, with the ability to create and maintain clear IT process guides
• Ability to independently manage multiple priorities while maintaining high service standards
• A security-first mindset and familiarity with best practices around MFA, endpoint protection, and user access management
• Excellent communication and collaboration skills, with the ability to support both technical and non-technical users

• Familiarity with SOC 2 compliance requirements and experience supporting security engineers in audits or maintaining security controls

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host offsites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, we allow up to 2 remote days per week.

Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary range for this role is $120,000 to $150,000 USD, depending on your level of expertise, your experience, and your performance in the interview process. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.