Senior Product Discovery Manager

The role holder is responsible for: 

• Delivering the Discovery agenda for UKI Product and Proposition to achieve growth and customer experience ambitions 

• Defining and delivering the approach to gathering insights from across the market including competitors, market trends, future horizon opportunities and relevant adjacent sector developments 

• Defining and delivering the approach to understanding the deep needs of customers and clients, and delivering ‘always on’ testing capabilities to validate needs for new opportunities and developments 

• Running an ‘innovation lab’ approach to creatively develop ideas which solve identified needs or opportunities in a vibrant and high energy way, involving innovative and radical methods 

• Structuring a process which regularly prioritises potential proposition opportunities based on customer need, ability to deliver, commercial value in doing so and other parameters as defined, aligned to business strategy 

• Expertise on product, market, and competitor developments, using external (customer needs, legislation, economic climate, and competition) data deliver insights to Bupa’s product portfolio in the UK marketplace 

You’ll help us make health happen by: 

• Transform the approach to discovering which product and proposition growth opportunities to pursue through a customer obsessed needs-based approach, driving rigour and best practice insight at pace to achieve outcomes 

• Develop, maintain and govern the portfolio of discovery opportunities in the product development framework that best serves and supports the Bupa UK Insurance customers and can delivers competitive advantage for Bupa 

• Ensure that each opportunity directly addresses customer needs and has the prospect of delivering good outcomes, ensuring that the opportunity has the best chance of success if it is designed and developed for launch in the market 

• Plan and deliver synergies between discovery opportunities incepted by PD & PD and those incepted by other functions, elsewhere in UKI, the Market Units and Group to maximise the potential that these could derive to meet needs 

• Identify ‘non-standard’ opportunities to maximise growth and enable Bupa to maintain competitive advantage 

• Oversight, MI, reporting, maintenance, and evolution of the Discovery portfolio including implementing and monitoring the appropriate SLAs to enable an active/live view of all prospective opportunities, including those proceeding and failed 

• Maintenance of core activities across the Discovery journey ensuring that they are reviewed and maintained and continue to meet all success criteria and align with the broader Product Development Framework and wider business strategy 

Key Skills needed for this role: 

• Proven track record in researching and designing new products and propositions in a multi-functional environment by grounding in customer need, understanding the commercial opportunity and creatively exploring options to achieve. 

• Experience of effective ideation, collaboration and creativity tools and processes. 

• Experience of defining opportunities through strong collaboration with internal and external partners to maximise diversity of thought and potential outcomes. 

• Strong relationship management with experience of liaising with other insight functions, external partners, product teams, distribution and other internal stakeholder relationships. 

• Experience of influencing decisions at all levels of the organisation. 

• Skilled facilitator and delivery of people and product inspiration, to unlock thinking and maximise variety. 

• Ability to apply market knowledge and insights, along with personal experience into development of ambitious customer opportunities for filtering and prioritisation. 
   

Benefits 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

Joining Bupa in this role you will receive the following benefits and more: 

• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa medical insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE. 

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements.  This will mean the Recruitment team have all the relevant information they need to review your application. 

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application. 

Why Bupa? 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.