Senior Product Designer

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the Team

The Auctane Product Design team helps our organization solve complex problems. We use our unique skill set to uncover latent customer needs. We work collaboratively with product teams to shape, envision and execute solutions. Our end goal is to discover insights; help shape the work; and create quality work with impact that has lasting value for our customers and our company.

About the role

The Product Designer will help us build the right thing the right way. This role will function as a core member of an integrated product team, comprising design, product management, and engineering. They will work on discovery, building requirements, prototyping, testing, and launching a core workflow product. This role will report to a Lead Product Designer.

What will you be doing?

• Work with other members of the design team to write research scripts, execute research projects, interview customers, read feedback, analyze and present research synthesis.
• Work closely with product managers, designers, and engineers to understand project requirements.
• Use visualizations to help the team understand complex problems, systems, solutions and more.
• As a standard practice, create multiple solutions to problems esp. in complex areas where there are clear advantages and tradeoffs to consider.
• Produce wireframes and high-fidelity prototypes:
• For use in evaluative research projects,
• As a hand-off to development teams,
• To help define key usability or interaction requirements.
• Quickly understand and adapt to key design and product team processes.
• Participate in weekly design team critiques.

What are we looking for?

• Bachelor's degree in Art, Design, HCL, UX or related field, or equivalent years’ experience. 
• At least 4 years of experience as a Product Manager or UI designer, or UX designer at a SaaS company or product design firm.
• Working knowledge of design disciplines (user-centered design, layout, information architecture, typography / layout, ux patterns).
• Proficiency in Figma; experience working with a design system, advanced use of components, auto layout and other Figma features

What will make you stand out?

• Previous experience within the eCommerce or Shipping software industry
• Basic understanding of web technologies (HTML5 and CSS3).
• Knowledge and ability with native mobile design is a plus
• Collaborative working style. 
• Excellent communications skills. 
• Able to receive and incorporate feedback from peers as well as stakeholders; provides constructive criticism.
• Customer focused: You're always looking for ways to know more about your users including both qualitative and qualitative methods for gathering data and feedback.
• Organized: can deliver to expectations with little intervention.
• Listens, gets clarification, and takes action where necessary; Asks questions to help clarify ambiguity; Writes clearly and informatively; Able to read and interpret written information.

The Tech

• Figma
• usertesting.com or other testing/prototyping tools

What do we offer?

• 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.
• 🏠 Flexible hybrid working approach: Hybrid working offers the flexibility to balance on-site collaboration and remote productivity, leading to enhanced efficiency and well-being. As part of our approach, we ask that you attend the office three days a week, ensuring a blend of in-person connection and remote work benefits.
• 🏢 Central London location: Experience the best of both worlds and join us at our fantastic office. Immerse yourself in our dynamic and open culture. Enjoy the array of complimentary drinks and snacks, and join our monthly social activities. Our London office serves as a vibrant hub within our global community, embodying true international diversity with representatives from over 20 different nationalities, speaking 10 languages. 
• 🌇 25 days holiday (plus public holidays). Your holiday entitlement will increase to max. of 30 days, based on your length of service (2 yrs / 27 days, 3yrs / 28 days, 4yrs / 29 days and 5 yrs / 30 days)
• 📈 Company Pension: Auctane operates a contributory pension scheme on behalf of its employees, and will contribute up to 4%, providing the employee matches the contribution.
• ❤️‍🩹 Life insurance: Auctane will provide 4x of base salary. This benefit is available from the first day of employment. 
• 💰 Long term income protection: 50% of your base salary for up to 5 years. This benefit is available from the first day of employment. 
• 🏥 Private Medical and Dental Insurance: Both benefits are via our partner Bupa and available post probation. (Dental enrolment only occurs in May)
• 📚 Personal Training Budget. We offer a generous training budget of up to £2000 per year dedicated to your professional development. Whether it's investing in certifications, attending conferences, or exploring other educational opportunities, we are committed to supporting you in enhancing your expertise. We also provide access LinkedIn Learning. This benefit is available post probation. 
• 🏐 Health and Wellbeing: We have a wealth of health and wellbeing benefits available. Here’s just some of what we offer; gym membership and subsidies, 24/7 EAP, virtual GP appointments, subsidised eye care, counselling sessions, physiotherapy sessions, PT, and nutrition advice, financial and legal support. There is also an extensive resource library of podcasts, webinars and articles.
• 🚼 Tax-Free Childcare: You may be eligible for tax free childcare, subject to the criteria set by the government. If successful, you can get up to £500 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare.
• 🚲 Cycle to work scheme: Auctane offers a subsidised cycle purchase scheme, Through this scheme, you will enjoy exclusive benefits, including attractive savings and convenient payment plans. This benefit is available post probation. 
• Interest-free season ticket loan: Auctane can provide an interest free loan of up £7,000 to purchase an annual season ticket for travel requirements.This benefit is available post probation. 
• 🔗 Referral Bonus: Our Employee Referral Bonus Program is designed to reward you for helping us build an even stronger and more talented team. You could earn up to £3,000, depending on the role and subject to the bonus program criteria. 
• 📦 Postal Services: Auctane offers 99% discount on personal shipments using Packlink.pro