Owns the strategy and roadmap for generative AI and agentic capabilities within Mastercard’s Payment Reconciliation Intelligence products. Responsibilities include defining technical requirements, prioritizing backlogs, managing product delivery, partnering with engineering and data science teams, leading research and experimentation, supporting customer enablement, aligning stakeholders, and mentoring junior product managers.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior PMT
Senior Product Manager-Technical
OverviewMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.
Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation.
Under BMI, Payment Reconciliation Intelligence (PRI) Program's Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products to include AI intelligence. This person will be part of a team of product managers that oversee key activities including execution of the generative AI use cases, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.
This individual will partner closely with other members of the Global Product Management team including data scientists to support development of Gen AI use cases & agentic services and ensuring product priorities are well-aligned with strategic objectives. This individual will also be the key collaborator with the Platform team to shape the long term vision for the product and ensure efficient development execution.
Key Responsibilities
Own strategy and roadmap for Gen AI and agentic capabilities across Payment Reconciliation Intelligence.
Translate a deep understanding of our customers into products and solutions that drive significant customer value
Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products.
Partner closely with engineering, data science/AI, other platform/COE teams to ensure architecture quality, safety, evaluation, and observability.
Own PRDs, backlog prioritizations, story writing, dependencies, and release planning.
Partner with Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients.
Ensure consistent alignment between business priorities and development objectives
Lead user research, discovery, and experimentation to validate use cases, accuracy, trust, and business impact.
Support go-to-market, and customer enablement through demos, query resolution, documentation, and training.
Build strong cross-functional and stakeholder alignment across global teams.
Mentor and develop junior product managers.
Qualifications / Desired ExperiencesProduct management and end to end delivery of products.
Strong ability to translate complex technical concepts into clear, actionable product requirements.
Proven track record collaborating in cross-functional teams to deliver outstanding products and features.
Designing, executing, and distilling user research to drive value for the customer.
Excellent execution, communication, and stakeholder management skills.
Bachelor's degree in computer science, Engineering, or equivalent experience.
Good to have : AI know how, specifically experience of working on Gen AI & agentic use cases support & delivery
Payments industry experience is a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior PMT
Senior Product Manager-Technical
OverviewMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.
Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation.
Under BMI, Payment Reconciliation Intelligence (PRI) Program's Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products to include AI intelligence. This person will be part of a team of product managers that oversee key activities including execution of the generative AI use cases, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.
This individual will partner closely with other members of the Global Product Management team including data scientists to support development of Gen AI use cases & agentic services and ensuring product priorities are well-aligned with strategic objectives. This individual will also be the key collaborator with the Platform team to shape the long term vision for the product and ensure efficient development execution.
Key Responsibilities
Own strategy and roadmap for Gen AI and agentic capabilities across Payment Reconciliation Intelligence.
Translate a deep understanding of our customers into products and solutions that drive significant customer value
Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products.
Partner closely with engineering, data science/AI, other platform/COE teams to ensure architecture quality, safety, evaluation, and observability.
Own PRDs, backlog prioritizations, story writing, dependencies, and release planning.
Partner with Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients.
Ensure consistent alignment between business priorities and development objectives
Lead user research, discovery, and experimentation to validate use cases, accuracy, trust, and business impact.
Support go-to-market, and customer enablement through demos, query resolution, documentation, and training.
Build strong cross-functional and stakeholder alignment across global teams.
Mentor and develop junior product managers.
Qualifications / Desired ExperiencesProduct management and end to end delivery of products.
Strong ability to translate complex technical concepts into clear, actionable product requirements.
Proven track record collaborating in cross-functional teams to deliver outstanding products and features.
Designing, executing, and distilling user research to drive value for the customer.
Excellent execution, communication, and stakeholder management skills.
Bachelor's degree in computer science, Engineering, or equivalent experience.
Good to have : AI know how, specifically experience of working on Gen AI & agentic use cases support & delivery
Payments industry experience is a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard London, England Office
1 Angel Lane, London, United Kingdom, EC4R 3AB
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Manages statutory reporting and external audit support for Mastercard entities worldwide. Responsibilities include preparing financial statements, reconciling US GAAP with local GAAP or IFRS, supporting year-end accounting and SOX compliance, resolving audit issues, improving controls, coordinating with auditors and external providers, and supporting controllership relationships. The role also involves managing finance professionals, prioritizing deliverables, and driving reporting projects to completion.
Top Skills:
HyperionIfrsExcelOracleSoxUs Gaap
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads Mastercard’s Pune-based Site Reliability Engineering presence and serves as the regional operational incident commander. Owns global SRE initiatives involving automation, toil reduction, observability, monitoring, and operational resilience. Defines operational KPIs and ITSM metrics, manages and mentors SRE engineers, administers Linux, Windows, VMware, storage, and container platforms, and drives continual improvements across critical infrastructure environments.
Top Skills:
AutomationItsmKubernetesLinuxMonitoringObservabilityPivotal Cloud FoundryStorageVMwareWindows
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead automation and platform engineering for Unix estates (RedHat, OEL, Solaris). Build and maintain Ansible playbooks, IaC pipelines, and automation frameworks; standardize builds, patching, and compliance; integrate with Git and CI/CD; drive platform modernization, performance optimization, and operational excellence while collaborating with development, security, and third parties.
Top Skills:
AnsibleAWSAwx/TowerBashConfluenceDnsGitGitopsJIRALdapOelOvmPythonQualysRed Hat SatelliteRedhatSolarisSplunkSshTcp/IpTerraformVMware
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
