Senior Operations Manager, Arts & Entertainment

Who We Are:

IMG is a global leader in sports, fashion, events and media. The company manages some of the world’s greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

What You'll Do:

To assist with the operational management of events run by A&E. These events include Big Feastival & Hampton Court Palace Festival.

Key Responsibilities and Accountabilities

• To operationally lead on Big Feastival and Hampton Court Palace Festival and to provide operational support to numerous key events within the A&E portfolio when necessary.

• Act as the planning and operational management lead on key projects including full project management and overall responsibility of the operations budget

• Responsible for all supplier appointment and contracting within the events under your control

• Liaise with traders and sponsors, assisting them prior to the event and ensuring these key stakeholders remain invested in the events

• To provide mentoring and guidance to junior members of the operations team

• Liaise with local authority and other statutory bodies including acting as lead contact for SAG meetings and ensuring all licensing objectives and licensing conditions are met

• To write and create the ESMP, Fire Risk Assessment and the General Risk Assessment

• Oversee the health and safety and food hygiene process. This will include writing the event risk assessments and safety plans for events

• Responsible for negotiating, contracting and liaising with event contractors

• Manage the full freelance process, ensuring contracts and payment are raised correctly in accordance with IMG Processes

• Manage and set the operational budgets under the guidance of senior management ensuring the wider operations team remain within budget

• Assist the Operations team where appropriate on international events and new business

• Any other duties that are within scope of the role that may be required

Working Conditions:

Permanent, London Chiswick Park

Mon-Fri, 35 hours per week

Unusual Challenges or Circumstances e.g. shift(s)/ unsocial hours/ travel etc

• Regular weekend work where you may be required to travel to events in line with the Arts & Entertainment portfolio, including Big Feastival & Hampton Court Palace Festival,

• Outside of event travel there will be a requirement to travel for meetings as part of the role.

Key Results Areas

• To produce a successful event safely, on schedule and within budget.

• To receive positive feedback from key stakeholders, visitors to the event, senior managers, team members and peers.

• To effectively plan and organize work efficiently, and to be able to meet deadlines and revenue projections while maintaining appropriate service levels and cost budgets.

• To contribute to the team with new ideas or new approaches.

• To positively represent company culture and participate in morale-boosting activities.

• To build strong working relationships and communicate effectively with internal and external stakeholders.

Your Career at IMG

IMG is highly invested in the career development of its employees. If successful in your role, it should provide you with a stepping stone to the next stage and beyond. Examples of roles that people previously advanced to from the role or the level of this position are Operations Director. It is important to note that while most people look at the position of their line manager as the next step, there is significant opportunity for cross-promotion across the many different divisions of the company. This is possible because of the vast scope of our company and will be strongly encouraged.

As a valued employee you will have access to development tools including the Events Mentoring scheme to support your career and personal development with IMG.

You Have These:

• Experience of taking the operational lead on high profile public facing large scale events, preferably with experience of 20K + capacity music festivals with camping

• Experience of budget management including identifying, negotiating and engaging contractors, suppliers, & freelancers

• Experience of forecasting and managing large scale complex budgets

• Experience of managing a small team and effectively collaborating with the Festival Teams to drive improvements and growth

• Experience of working with and managing numerous contractors, freelancers and junior team members

• Experience of managing and effectively communicating with Key Stakeholders, including Local Residents & SAG Groups.

• Experience of managing the Risk Management and Compliance process with suppliers and traders

• An effective leader with exceptional interpersonal and people management skills who can effectively lead and manage a team, freelancers & suppliers while fostering a collaborative and inclusive culture. 

• The ideal candidate will be adept at promoting creativity, teamwork and a positive work environment ensuring all the team members feel valued and engaged all within a fast-paced environment.

Including but not limited to:

• Working knowledge of MS office packages such as Outlook, Word, Excel and PowerPoint

• Ability to use AutoCAD to assist with updating and developing event layouts

• Excellent communication, negotiation and team building skills

• An ability to manage a dynamic environment and workload

• Established ability to manage issues and projects to completion in a demanding environment

• Ability to handle pressure, stay calm and show leadership

• Able to demonstrate leadership qualities to be able to handle issues that arise both on site and in the office

• Ability to be commercially aware and solutions focused

• A strong confident negotiator who is creative and resourceful

Qualifications and Training

• Educated to A Level or equivalent

• Level 2 IOSH/NEBOSH qualification as a minimum (others may be acceptable)

• An understanding of both UK and EU Health and Safety Legislation and Regulations, including CDM 2015 and the Health and Safety at Work Act 1974

• Personal License Holder is essential

• A crowd management qualification such as NVQ Level 4 Spectator Safety Management is desirable

• A current in date First aid at work qualification is preferable, however, training can be provided

• Full, clean UK driving license is desirable

• AutoCAD operator / training

• Food hygiene qualification

• First aid qualification

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.