Senior Manager – Post Market Intelligence, Monitoring & Innovation

About the role:

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. We’re looking for a Senior Manager, Post Market Intelligence, Monitoring & Innovation to lead a global team that turns post-market data into timely, reliable and actionable intelligence.

This is a high-impact leadership role at the intersection of post-market surveillance, complaint analytics, digital enablement and process transformation. You’ll shape how emerging signals and product-performance concerns are identified, evaluated, communicated and acted upon, while helping advance the use of analytics, automation and AI-enabled tools in a highly regulated environment.

You’ll also play an important role in developing the capability of an established, multidisciplinary team, bringing external knowledge, strong technical judgement and a practical leadership style that raises standards across the function.

Your key duties and responsibilities:

• Lead the global operating model for post-market monitoring, trending, signal detection and escalation, including governance, methodologies, thresholds and continuous improvement.
• Translate complaint, vigilance, product-performance and customer-feedback data into clear, evidence-based and risk-based insights for leadership and Quality governance forums.
• Oversee post-market surveillance plans and reports, PSUR inputs and outputs, product-monitoring reviews, ad hoc surveillance assessments and related deliverables.
• Lead the development of consistent, fact-based communications on product trends, complaint performance and investigation outcomes for customers and internal stakeholders.
• Act as business leader for post-market tools and digital capabilities, including analytics platforms, dashboards, data pipelines and AI-enabled solutions.
• Define and prioritise the post-market technology roadmap with IT, Data, Digital, Quality Systems and business stakeholders, ensuring appropriate governance, traceability, human oversight and inspection-ready documentation.
• Drive automation and continuous improvement across post-market data preparation, monitoring, reporting and communication while maintaining reliable, controlled and reproducible processes.
• Lead cross-functional transformation and remediation initiatives arising from audits, inspections, CAPAs, nonconformances, signal investigations and performance monitoring.
• Establish and monitor KPIs covering data quality, monitoring effectiveness, trend timeliness, signal management, action closure, tool performance and improvement delivery.
• Represent the function during internal and external audits, notified body assessments, regulatory inspections and agency interactions.
• Lead, coach and develop a global multidisciplinary team, creating clear expectations, strengthening technical capability and providing constructive feedback that supports growth and accountability.
• Partner across Complaint Handling, Vigilance, Medical and Clinical, Regulatory, Risk Management, R&D, Operations, Commercial, Customer Service, Legal and Quality Engineering.

Skills & Experience:

• A minimum of 10 years’ experience in Quality, Post-Market Surveillance, Complaint Management, Vigilance, Regulatory Affairs or a related function within the medical device or pharmaceutical industry.
• At least 5 years’ people leadership experience, with evidence of coaching, developing and guiding teams through change.
• Strong hands-on knowledge of post-market surveillance, complaint analytics, product monitoring, trending, signal detection and escalation processes.
• Working knowledge of ISO 13485 requirements, particularly complaint handling, data analysis, CAPA, risk management and post-market activities.
• Working knowledge of EU MDR requirements relating to post-market surveillance, PMCF, PSURs, vigilance, trend reporting and post-market data evaluation.
• Understanding of statistical and risk-based approaches used for complaint trending, signal detection and product monitoring.
• Experience implementing analytics, dashboards, reporting, digital or AI-enabled solutions within a regulated environment.
• Experience leading process improvement, remediation, compliance transformation or global cross-functional initiatives.
• Experience supporting regulatory inspections, notified body assessments, customer audits or agency interactions.
• The ability to communicate complex product-performance trends and investigation outcomes clearly to customers, senior leaders and cross-functional partners.
• Strong judgement, constructive challenge and the confidence to provide clear feedback while building trust across a global organisation.

Qualifications/Education:

• Bachelor’s degree in Engineering, Life Sciences, Statistics, Data Analytics, Quality, Regulatory Affairs, Business or a related STEM field.

• A master’s degree, MBA or equivalent advanced qualification would be advantageous.

• Professional certifications such as ASQ CQE/CQM, RAC, PMP, Lean Six Sigma Green Belt or Black Belt, or an equivalent qualification, would be beneficial.

• Knowledge of ISO 14971, FDA Quality System and post-market requirements, or other international vigilance and post-market frameworks would be an advantage.

Travel Requirements:

• The position may require domestic and international travel of up to 10–15% to support business reviews, customer engagements, audits, inspections, leadership meetings and site activities.

Working Conditions:

• This is a UK-based remote role.Occasional onsite presence is required at Deeside and/or London.
• Flexible working hours apply in line with Convatec’s flexible working policy and agreement with the manager.

Ready to join us?

If you’re an experienced post-market leader who can combine technical depth, people leadership and a transformation mindset, we’d love to hear from you. Apply today and help us strengthen the intelligence, tools and decisions that support product quality, customer confidence and patient safety.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.