Senior Manager, Experiential - Operations and Production

Due to growth within a key client’s global partnership portfolio, THE·TEAM is seeking a dynamic and motivated Sr Account Manager to support the planning and execution of a global sports brand partnership within the NFL.

The Sr Account Manager will help deliver high-profile NFL International activations for the client, supporting live events and brand presence across multiple international markets to create best-in-class fan experiences.

This role requires strong client service and project management experience, excellent communication and problem-solving skills, and a proven track record managing clients and projects within the live experience space.

You will be responsible for supporting the planning and delivery of year one of a multi-year brand partnership, leading key milestone projects throughout the year while providing ongoing support to senior account and client leads.

Working closely with partnership, strategy, creative, production, and content teams, you will support budget management and delivery processes, with a primary focus on client management - maintaining clear, concise communication, keeping clients informed throughout, and proactively managing expectations.

You must have the ability to command the respect of the wider team, leave your ego at the door, be a flexible team player and an ambassador for THE·TEAM and our clients at all times.

WHAT YOU WILL BE DOING:

Project Management

• Assists in the day-to-day management of global activation vertical, under the supervision of the Account Director

• Clearly communicate client needs to all internal teams/departments and manage progress/ output
• Update the team regularly on account/project status highlighting key points      
• Develop and manage project timing plans, ensuring alignment across all teams
• Lead presentations of work, project updates, budget etc. where necessary both in written format (PPT/decks etc.) and in face-to-face presentations
• Ensure projects are delivered to brief, SOW, budget, deadline and KPI's        
• Trouble shoot and problem solve

Client Management

• Day to day client contact working to deliver global activation planning and delivery
• Set up and lead client meetings ensuring agendas and minutes are circulated
• Lead client communications including all documentation (status report updates, meeting contact reports, meeting agendas etc).
• Instil confidence regarding all aspects of delivery of the project in the eyes of the client

Budget & Commercial Support

• Support budget tracking and reconciliation across assigned workstreams
• Contribute to the development of budget components for larger projects
• Maintain awareness of project scope and support the team in identifying efficiencies

Team Collaboration & Stakeholder Coordination

• Work collaboratively across internal teams, contributing to a positive and supportive working environment
• Assist senior team members with project delivery, taking ownership of defined tasks and smaller workstreams
• Act as a reliable point of contact for day-to-day communications with external stakeholders

THE SKILLS AND EXPERIENCE YOU NEED:

Core Competencies & Behaviours

• Clear, concise and authoritative communicator, able to convey complex and nuanced information confidently across written and verbal formats to stakeholders at all levels
• Exceptional attention to detail, consistently producing strategic, polished and client-ready work to the highest standard
• Confidently leads discussions and presentations, contributing informed perspectives and guiding conversations toward clear outcomes
• Demonstrates strong initiative and strategic thinking, proactively identifying opportunities, solutions and areas for improvement with minimal oversight
• Able to independently manage multiple complex projects and workstreams simultaneously, effectively prioritising workload and team resource
• Leads by example with a collaborative, team-first approach, fostering positive team dynamics and supporting development across junior team members
•  Highly responsive and dependable, consistently anticipating client needs, managing expectations and delivering against deadlines in fast-paced environments
• Builds and maintains trusted relationships with clients, partners and internal stakeholders, acting as a key day-to-day point of contact
• Maintains composure, professionalism and sound judgement in high-pressure situations, confidently navigating challenges and unexpected developments
• Applies strategic and creative thinking to problem solving, developing innovative solutions that align with client objectives, operational realities and budget parameters

Requirements

• At least 5+ years associated industry experience with agency background
• High-level proficiency with Microsoft Office applications, with advanced skills in PowerPoint. This is a fundamental and the role holder must be able to build and present solutions on PPT to clients that tell a clear narrative and story
• Significant brand building experience either in-house or agency
• Experience and interest in NFL and/or Sports and entertainment industries
• Expert knowledge of project management fundamentals
• Exposure to budget tracking and financial processes, with the ability to support larger budget builds
• Proven account management skills required in order to create, maintain and enhance client relationships
• Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
• Happy to travel internationally at key points across the calendar year to deliver international events