We’re looking for an Senior Manager, EPM Managed Services to join our team in Bradford (BD4). This hybrid role offers flexibility, with two days in the office and three days working remotely.
We are seeking an experienced leader to own and develop the EPM Managed Service function, primarily supporting OneStream and Oracle EPM Cloud products used for financial consolidation, planning, forecasting and reporting.
The role is accountable for reliable day-to-day service delivery, including incident, request, problem and change management; application monitoring; month-end and planning-cycle readiness; report and dashboard maintenance; reporting enhancements; and coordination of product releases and patches. The successful candidate will work closely with finance stakeholders, Enterprise Systems teams and delivery partners to protect business-critical processes and continually improve service quality.
The role will establish clear support processes, service levels, controls and operational governance, lead internal and third-party support resources, and ensure that enhancements are prioritised and delivered safely into production.
The role will engage with Advisory and Implementation teams to support go-to-market opportunities, product and business development.
What will you be doing?
Managed service ownership & governance
- Own the EPM managed service operating model, service catalogue, support processes and governance across OneStream and Oracle EPM Cloud.
- Define and monitor service levels, operational KPIs, risk indicators and customer satisfaction measures.
- Chair service reviews, communicate performance and risks, and agree improvement priorities with stakeholders.
- Maintain clear ownership, escalation paths, runbooks, support documentation and knowledge articles.
- Ensure services comply with security, access, audit, financial control and data governance requirements.
Service operations & business continuity
- Lead incident, service request, problem and change management for production EPM applications.
- Coordinate triage, root-cause analysis, resolution and stakeholder communications for critical issues.
- Plan and assure operational readiness for month-end, quarter-end, year-end, budgeting and forecasting cycles.
- Maintain support rotas, on-call and escalation arrangements, and business continuity and recovery procedures.
- Manage problem root cause, to resolve recurring defects and aged items to agreed priorities and service targets.
Application support, maintenance & release management
- Provide functional and technical oversight of OneStream and Oracle EPM Cloud production environments.
- Oversee application health monitoring, integrations, data loads, workflow, business rules, reconciliations, reports and scheduled processes.
- Plan and coordinate vendor releases, patches, regression testing, deployment and post-release validation.
- Ensure production changes are controlled, tested, documented, approved and supported through transition.
- Manage technical debt, environment stability, capacity and resilience to reduce operational risk.
Customer & stakeholder management
- Act as the accountable service lead for finance customers and senior stakeholders.
- Manage expectations, service communications, escalations and resolution commitments.
- Translate operational needs into prioritised support, maintenance and enhancement backlogs.
- Build trusted relationships with business users, product owners, Enterprise Systems teams, delivery partners and vendors.
Continual improvement & service enhancement
- Use service data and root-cause trends to identify automation, resilience and user-experience improvements.
- Own the minor enhancement lifecycle from intake and prioritisation through estimation, testing, deployment and benefits review.
- Maintain a service improvement plan aligned to finance priorities and product roadmaps.
- Support smooth transition of new capabilities into service by defining acceptance criteria, documentation, support models and knowledge transfer.
People, supplier & financial management
- Lead, coach and develop functional and technical support specialists.
- Manage resource planning, support coverage, team utilisation and capability development.
- Set operational standards and encourage knowledge sharing, cross-training and continuous learning.
- Manage third-party support partners and software vendors against contractual commitments and service expectations.
- Manage service costs, licences, supplier demand and forecast resource requirements.
Essential
We tend to look for people with:
- Significant experience leading application support or managed services for enterprise EPM platforms, ideally OneStream and Oracle EPM Cloud.
- Strong practical knowledge of OneStream workflows, business rules, reporting, integrations, data loads, security and production troubleshooting.
- Demonstrable experience of incident, problem, request, change, release and service-level management in a business-critical environment.
- Strong understanding of financial consolidation, budgeting, forecasting, reporting and the operational calendar that supports these processes.
- Experience managing application monitoring, month-end readiness, production controls, access, audit requirements and service continuity.
- Experience governing minor enhancements, release testing and the safe transition of changes into production support.
- Strong stakeholder, supplier and team leadership skills, including management of escalations and service performance.
- Ability to translate business priorities and recurring service issues into practical, controlled improvement plans.
Desirable
- OneStream and/or Oracle EPM certification.
- ITIL certification or equivalent experience applying IT service management practices.
- Knowledge of ERP and data integrations, including Oracle Fusion, Workday and/or SAP.
- Experience with service management and monitoring tools, automation, operational dashboards and knowledge management.
- Experience managing outsourced or blended application support teams across multiple locations.
What’s in it for you?
- Competitive salary + Bonus
- 25 days annual leave + buy 5 days
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
- Matched pension contribution up to 10%
- Life assurance & income protection
- Exclusive Virgin Media O2 products, employee discounts and cashback offers on thousands of brands
- Access to electric car scheme
- 24 hours paid volunteering leave
Who We Are
Liberty Blume is a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!
Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.
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