dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
We're looking for a Senior Manager, Change & Employee Relations to join our People team on an 18-month fixed-term contract. This is a unique opportunity to play a strategic leadership role at the heart of organizational transformation, leading complex Employee Relations and change initiatives across multiple markets. You will partner with senior leaders to drive business-critical transformation programmes, shape our Employee Relations strategy, and ensure we continue to foster a fair, compliant, and values-led colleague experience.
Key ResponsibilitiesLead Organisational Change & Transformation
- Drive the people and Employee Relations aspects of major change programmes, including restructures, workforce transformation, operating model redesigns, and redundancy consultations.
- Partner with business leaders to deliver successful organisational change while balancing commercial objectives, colleague experience, and legal compliance.
- Identify and mitigate Employee Relations risks, develop change plans, and support effective stakeholder engagement throughout transformation initiatives.
- Develop and implement a global Employee Relations strategy and roadmap aligned to business priorities and organisational values.
- Lead the evolution of Employee Relations frameworks, policies, and governance to ensure consistency, compliance, and best practice across multiple jurisdictions.
- Act as the senior escalation point for complex and high-risk ER matters, including investigations, disciplinary, grievance, performance, conduct, absence, and executive-level cases.
- Use data, insights, and market trends to proactively manage people risk and inform strategic decision-making.
- Strengthen organisational capability by embedding scalable ER frameworks, tools, and self-service resources.
- Coach and mentor senior leaders, managers, People Partners, and Advisors to build confidence and capability in managing people matters.
- Design and deliver training on Employee Relations, employment law, and best practices.
- Serve as a trusted advisor on organisational change, employee relations, and employment legislation.
- Significant Employee Relations experience, including leadership of complex and high-risk casework.
- Proven experience leading organisational change, transformation, restructuring, and workforce programmes.
- Strong knowledge of UK and European employment legislation, consultation requirements, and Employee Relations best practice.
- Experience operating across multiple European markets.
- Demonstrated success delivering People projects from design through implementation and embedding.
- Experience coaching senior stakeholders, managers, and HR/People professionals.
- Strong analytical skills with the ability to leverage data and insights to inform decisions.
- Excellent stakeholder management, influencing, and communication skills.
- Experience working within a fast-paced, matrixed, and international organisation.
- Experience supporting Works Councils, collective consultations, and employee representative bodies is highly desirable
- Previous experience within a global technology, consulting, or similarly complex organisation is highly desirable.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
