Senior Manager, Credit and Fraud Oversight

Company Description

Checkout.com is one of the most exciting fintechs in the world. We process payments for companies that shape the digital economy. Using flexible and scalable technology, we help businesses around the globe to boost acceptance rates, reduce processing costs, combat fraud, and turn payments into a major revenue stream. Headquartered in London, with 16 offices worldwide, Checkout.com is trusted by leading brands such as Sony, Shein, Sainsbury’s, Wise, Patreon, GE Healthcare, Rail Europe, and The Financial Times.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

We are seeking an experienced payments professional to join our team to provide Second Line of Defence oversight of merchant credit and fraud risk operations. The role will be pivotal to ensuring adherence to CKO’s internal risk appetite and will also play a key part in informing strategies to balance risk and reward whilst supporting CKO’s growth objectives. The Senior Manager, Credit and Fraud Oversight will be responsible for the development, monitoring and reporting of merchant credit and fraud Key Risk Indicators (KRIs). 

This position is hands-on and demands significant cross-functional collaboration with internal and external parties, including Commercial, Product, Risk, Legal and Compliance, in addition to Senior Management and the Card Schemes. As a key cross-functional stakeholder, you will demonstrate a highly collaborative approach and an ability to navigate complexity.

How you'll make an impact:

• Develop strategies to ensure that CKO remains compliant with Scheme fraud thresholds, internal policies, and that TRA exemption opportunities are optimized.

• Work closely with First Line of Defence teams to ensure best practices are being implemented. 

• Represent CKO at relevant external stakeholder meetings e.g Regulator, Card Schemes, Auditor

• Shared responsibility for maintaining merchant and credit and fraud losses within risk appetite and budget.

• Prepare and present periodic portfolio updates to local entity boards and risk governance committees. 

• Horizon scan for developing industry trends, identifying key risks and opportunities, subsequently preparing adaptive strategy recommendations where appropriate.

• Partner with the Risk Analytics team to develop reporting suites, produce loss forecasts and budget recommendations. 

• Periodically review suitability of existing risk KRIs. 

• Develop post mortem process for large losses / near misses. Co-ordinate and chair post mortem meetings.

Qualifications

What we're looking for: 

• Advanced understanding of merchant fraud and credit risk.

• Candidate should have an analytical mindset and be comfortable working with large data sets.

• Experience in detecting fraud trends and identifying both product and process-driven solutions to address these. 

• Working knowledge of key regulatory requirements and major Scheme rules pertaining to merchant fraud e.g. SCA, TRA, VDFP, VDMP, VAMP

• Excellent written and verbal communication skills. 

• Demonstrable stakeholder management skills, and an ability to interact effectively at all levels of the organization.

• Comfortable engaging with key external stakeholders e.g. Regulators, Card Schemes, Auditors.

• Proven ability to balance risk and reward, while considering the broader implications for the organization.

• Agile in managing and adapting to shifting priorities, maintaining a strategic focus on overarching organizational objectives.

• Cultivate a high-performance culture characterized by discipline and a commitment to excellence, setting a standard for the team and the organization.

• Foster a collaborative environment, encouraging cross-team synergy and reinforcing a unified organizational culture, embodying our core values and operational principles in every action and decision.

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/