Senior Manager, Commercial Ops

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

The Senior Manager, Commercial Operations, manages a team of experts dedicated to deliver project management and operational excellence within SPA. As an experienced operations leader and strategist, you will plan, shape and deliver the team’s project roadmap and own all aspects of partner facing operational support. In this high-impact role, you will collaborate with cross-functional teams to deliver key company projects, oversee change management initiatives, and implement cutting-edge operations solutions.

Job Duties

Strategic Operations Leadership: Design and lead comprehensive Commercial Ops strategies aligned with business objectives, driving commercial success and operational efficiencies.

Change Program Management: Develop and execute structured change management initiatives to foster organisational alignment and adaptability.

Project Prioritisation and Roadmap Planning: Own the Operations project roadmap and drive difficult conversations on prioritisation and business impact.

Team Leadership: Manage and coach a team of operations professionals, fostering a culture of innovation, collaboration, and high performance.

Communication Planning: Oversee the creation and delivery of impactful communication plans that resonate across diverse business functions and audiences.

Performance & Metrics: Establish KPIs for Commercial Operations initiatives, track performance and deliver insights to SPA and G&O Leadership

Cross-Functional Collaboration: Act as a central liaison between P&T, Commercial, Growth & Operations, and other EG stakeholders to ensure seamless execution of initiatives

Problem Solving: Identify the root cause of the problem, consider a range of options and its impact and implement the best solution

Who you are:

Experience: 10+ years in Operations, Project Management, or related roles, including leadership experience in a global, B2B environment.

Change Management Expertise: Demonstrated success in leading change programs and driving organisational transformation.

Strategic Vision: Proven ability to translate business objectives into actionable project plans.

Communication Excellence: Exceptional written and verbal communication skills, with experience delivering strategies to diverse audiences.

Leadership Skills: Strong team management and motivational abilities, fostering growth and collaboration among team members.

Analytical Mindset: Data-driven approach to measuring success and driving continuous improvement.

Service Mindset: Goes beyond solving partners’ needs and issues. Passionate of delivering delightful partner experiences

Tech Savvy: Proficiency in tools and platforms (e.g., Salesforce, Tableau) with a track record of driving adoption and innovation.

Education: Bachelor’s degree required or relevant work experience

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.