Jobs at Expedia Group

Leads the end-to-end traveler experience for third-party accommodation inventory across discovery, booking, payments, cancellations, modifications, and post-booking service. Defines product vision, principles, standards, and roadmap; translates complex needs into requirements and metrics; uses experimentation and analytics to guide decisions; aligns cross-functional teams and senior leaders; manages risks and trade-offs; and incorporates responsible AI-driven tools to improve traveler and business outcomes.

Own the strategic vision and roadmap for Expedia Group’s sponsored listings auction platform. Lead auction mechanics, bidding, pricing, ad relevance, and optimization initiatives to improve traveler experience, partner ROI, marketplace efficiency, and revenue. Partner with engineering, machine learning, data science, and business teams to deliver technical products, define metrics, analyze performance, and use experimentation and AI tools to guide decisions. Communicate strategy and results to senior stakeholders while driving innovation in digital advertising and marketplace technology.

Owns variable incentive and SPIFF plan design, impact modeling, governance, documentation, Workday setup, and communications. Leads sales operating model evolution, partner tier segmentation, framework adoption, and strategic sales excellence programs across regions. Partners with Sales, HR, Finance, Legal, Product, and Communications, advising senior leaders and using data and AI to define KPIs, evaluate program effectiveness, and improve decision-making.

Develop and productionize scalable machine learning systems for content understanding, search, ranking, recommendations, moderation, computer vision, and generative AI. Responsibilities include data preparation, feature engineering, model training, evaluation, deployment, monitoring, optimization, batch and real-time pipelines, RAG and LLM applications, system design, observability, and cross-functional technical leadership.

Build and maintain high-availability, high-transactional full-stack applications and scalable services for Expedia’s Property Detail Pages. Lead system and API design, data modeling, end-to-end delivery, cross-functional collaboration, technical strategy, mentoring, and operational excellence. Integrate AI/ML solutions safely and ethically, work across multiple technology stacks, and modernize legacy architectures while improving performance, scalability, reliability, and maintainability.

Lead CRM data and platform initiatives for outbound channels (email, push, in-product). Define data requirements, support a platform transition, build and QA audiences/content, collaborate with engineers, data scientists, and marketers to enable personalized automated journeys and measure CRM performance.

Lead and develop a team of Workday engineers and platform specialists; own Workday capabilities, operations, roadmap, architecture, integrations, security, reliability, and governance. Drive implementations, enhancements, releases, transformation initiatives, automation, AI adoption, and continuous improvement. Partner with HR, Finance, Payroll, Product, Technology, and senior stakeholders to translate business priorities into scalable solutions and measurable outcomes while managing team capacity, performance, and career growth.

Own Expedia's end-to-end loyalty messaging strategy across discovery, shopping, booking, and post-trip engagement. Define value-led messaging hierarchies, optimize member communications, and align loyalty experiences across hotels, flights, packages, cars, and activities. Partner with commercial, design, research, analytics, engineering, and loyalty teams to create scalable frameworks. Use experimentation, measurement, and safely integrated AI/ML solutions to improve comprehension, activation, personalization, and repeat bookings.

Monitors global crises and threat intelligence, assesses severity and traveler impact, and coordinates rapid response actions across cross-functional teams. The analyst produces intelligence briefs, exposure analyses, dashboards, metrics, and executive reports; manages incidents in ServiceNow; supports traveler communications; maintains response playbooks; conducts post-event reviews; and uses SQL, operational data, and AI tools to improve signal detection, escalation decisions, and crisis workflows.

Design, build, and operate scalable, high-performance backend services and APIs. Lead architecture, code reviews, and cross-team integrations. Integrate AI/ML responsibly, diagnose and resolve production issues, and participate in on-call rotations to maintain operational excellence.

Manage globally distributed crisis operations analysts across 24/7 regional pods. Responsibilities include staffing and capacity planning, SLA and response-quality oversight, crisis escalation, war-room coordination, coaching, onboarding, performance management, AI adoption, operational data analysis, SOP and runbook maintenance, post-event debriefs, reporting, and process improvement. The role requires calm judgment during natural hazards, geopolitical crises, aviation disruptions, public health events, and other emerging threats.

Supports global payment operations, investigates complex financial and system issues, validates financial data, and develops reporting, visualizations, and process improvements. The role partners with finance, procurement, payment operations, and business intelligence teams; manages information governance and privacy practices; translates analysis into actionable insights; and supports escalations, knowledge sharing, and coaching.

Design, develop, test, and maintain scalable Java/Kotlin software features and microservices for Expedia Group’s B2B travel agent platform. The role involves architectural contributions, API and distributed-systems development, production troubleshooting, code reviews, cross-functional collaboration, and improving engineering practices, tooling, reliability, and performance.

Lead product direction and build agentic AI systems for autonomous merchandising optimisation: prototype multi-agent flows, take prototypes to production, define trust/governance, drive measurable experiment throughput and conversion uplift, and partner across engineering, data science, and brand teams.

Owns divisional month-end reporting, financial analysis, forecasting, and profit-and-loss submissions for Expedia Group’s B2B FP&A team. The role identifies business risks and opportunities, challenges forecast assumptions, partners with commercial and operational stakeholders, streamlines finance processes, and prepares management presentations. It also supports ad hoc reporting and uses AI and reporting tools to improve efficiency and accuracy.

Own the strategy, roadmap, metrics, and operating model for user-perceived performance across web and native app experiences. Partner with engineering, architecture, analytics, experimentation, observability, and platform teams to improve speed, responsiveness, stability, and measurement. Establish performance standards, budgets, release guardrails, regression processes, and accountability mechanisms. Lead cross-functional discovery, prioritize technical investments, influence roadmaps without direct authority, and communicate performance outcomes to senior stakeholders.

Applies advanced statistical and machine learning methods to B2B supply optimization, builds datasets and models, designs experiments, creates visualizations and dashboards, and translates analysis into business recommendations. Leads analytical workstreams, automates reporting, documents reproducible code, communicates with senior stakeholders, and mentors junior analysts.

Define and deliver AI-powered analytics and decision-support products. Set strategy and roadmaps, partner with engineering and analytics teams to build LLM/RAG-driven conversational and agentic experiences, translate customer needs into requirements, use data to measure performance, and ensure trust, governance, privacy, and responsible AI practices.

Own the global non-Google SEM portfolio across Bing, Yahoo Japan, and Naver. Develop campaign structures, testing frameworks, optimization playbooks, dashboards, automation, and AI-powered workflows. Partner with Product, Engineering, Data Science, and Operations to define technical roadmaps and solutions. Serve as a search marketing subject matter expert, influence external partner roadmaps, present performance recommendations to leadership, mentor colleagues, and build organizational capability.

Own the end-to-end design, development, deployment, and operation of high-throughput, low-latency distributed pricing services. The role involves architecture reviews, API design, coding, testing, documentation, code reviews, operational excellence, resiliency, scalability, and caching. Partner with business stakeholders, solve complex technical problems, recommend architectural improvements, and mentor team members while collaborating on globally distributed Agile teams.