Jobs at Expedia Group

Lead product direction and build agentic AI systems for autonomous merchandising optimisation: prototype multi-agent flows, take prototypes to production, define trust/governance, drive measurable experiment throughput and conversion uplift, and partner across engineering, data science, and brand teams.

Own Expedia's end-to-end loyalty messaging strategy across discovery, shopping, booking, and post-trip engagement. Define value-led messaging hierarchies, optimize member communications, and align loyalty experiences across hotels, flights, packages, cars, and activities. Partner with commercial, design, research, analytics, engineering, and loyalty teams to create scalable frameworks. Use experimentation, measurement, and safely integrated AI/ML solutions to improve comprehension, activation, personalization, and repeat bookings.

Own CRM and customer performance reporting, dashboards, measurement frameworks, and deep-dive analyses. Translate customer, campaign, and commercial data into actionable recommendations for strategic and executive decision-making. Develop KPIs, attribution, forecasting, experimentation, and optimization approaches while improving data quality and reporting scalability. Partner cross-functionally with marketing, finance, product, data, and business teams, and communicate complex findings through clear narratives and executive presentations.

Manages strategic relationships with outsourced contact center vendors, including contracts, negotiations, performance, compliance, risk mitigation, disputes, and business reviews. Partners with Legal and Procurement to optimize vendor footprint and outsourcing spend, develop governance policies, communicate strategy, and drive continuous improvement across global suppliers.

Defines and drives traveler compensation strategy across refunds, goodwill offers, credits, and points. Partners with Operations, brands, finance, legal, product, technology, and analytics to develop policies, scalable tools, and self-service solutions. Owns ROI analysis, loss management, scorecards, governance, roadmaps, risk management, and measurable business outcomes while improving traveler experience and operational efficiency.

Leads client success for media agency and non-endemic advertising partners, managing campaign strategy, creative production, launches, pacing, optimization, reporting, troubleshooting, and performance insights. Builds senior agency relationships, supports upsell and cross-sell opportunities, leads client calls, coordinates internal and vendor teams, mentors colleagues, and improves campaign processes. Requires strong media agency experience, campaign management expertise, analytical skills, and proficiency with advertising and workflow tools.

Build and operate reliable software components for Expedia Group’s ML Platform and Model Lifecycle services. Own features end to end, including APIs, data models, integrations, testing, deployment, monitoring, and troubleshooting. Collaborate with engineering and product teams to deliver scalable production services across Python, Go, TypeScript, and Kubernetes. Apply sound engineering practices and safely integrate AI/ML-enabled tools and solutions.

Own analytics for Hotels.com growth areas including customer growth, loyalty, retention, merchandising campaigns, and website performance. Analyze customer and booking data, design A/B and pre/post experiments, apply statistical and causal methods, build dashboards, and translate findings into strategic recommendations. Collaborate with product, marketing, supply, and analytics teams to improve revenue, engagement, retention, and marketplace KPIs while influencing senior stakeholders.

Design and build scalable, secure backend services for high-traffic pricing and offers. Lead end-to-end feature delivery, ensure operational excellence (testing, observability, performance), mentor engineers, translate product and regulatory requirements into reusable technical solutions, and safely integrate AI/ML-enabled systems.

Develop full-stack travel experiences using React, Kotlin, and APIs. Build reusable UI components, backend capabilities, and configurable platform features across web, iOS, Android, and B2B products. Collaborate with product, engineering, platform, and brand teams to own features from requirements through delivery. Improve clickstream data collection, support server-driven UI, migrate legacy traffic, and apply sound API design, traffic management, and error handling practices.

Develops complex, consumer-facing iOS applications and reusable UI platform capabilities using Swift. Designs architectures, evaluates trade-offs, delivers software from concept through production, and supports iPhone and iPad experiences across Expedia Group brands. Collaborates with product, backend, domain-service, web, Android, and brand teams while communicating technical decisions clearly. Contributes to server-driven UI, clickstream improvements, platform migration, product-card redesign, and content-management initiatives.

Design, build, operate, and evolve scalable, reliable, observable data lake and catalog platform services. Lead technical design, develop well-tested software, support SLOs and incident learning, collaborate with stakeholders, create implementation plans, mentor engineers, and contribute to platform architecture and open-source initiatives.

Develop, test, monitor, and debug production software within a team; apply software design principles, data structures, APIs, and database design; collaborate with stakeholders and continuously improve systems and technical skills.

Develops demand, workload, and staffing forecast models using historical data; analyzes trends, performance, risks, and business processes; recommends productivity improvements; monitors outcomes; and presents data-driven findings to senior stakeholders. The role requires advanced SQL, analytical tools, strong problem-solving, cross-functional partnership, effective communication, and the ability to manage multiple high-impact deliverables independently.

Leads strategic insight generation, opportunity sizing, executive recommendations, and cross-functional initiatives for Expedia Group’s B2B business. Builds processes and repositories to activate industry, partner, and competitive insights, supports annual and long-term planning, and drives alignment and execution across teams.

Design, build, and maintain low-latency, high-throughput distributed backend microservices for pricing. Implement caching, design APIs and data models, participate in architecture and code reviews, operate event-driven systems (Kafka/Kinesis), and integrate AI/ML-enabled solutions safely.

Own strategy, roadmap, and delivery for Expedia's bidding platform across SEM, metasearch, and performance channels. Lead development of autonomous bidding systems (models, control, elasticity measurement, partner connectivity), define decision logic and monitoring, establish metrics and operating cadences, and partner with data science, engineering, and marketing to drive adoption, reliability, and long-term business value.

Manage UK and Ireland employee relations cases involving conduct, performance, grievances, disciplinary matters, investigations, reorganisations, and redundancies. Coach managers and leaders, apply employment law and company policy, partner with Legal and HR teams, identify casework trends, and support ER process improvements and global initiatives. The role also involves basic metric reporting, case documentation, and using AI tools to improve efficiency.

Analyze large, multi-source datasets using SQL and Python, R, or similar tools to generate insights for hotel partnerships and commercial decisions. Build reusable datasets, reporting solutions, visualizations, dashboards, and basic data workflows. Apply descriptive statistics, regression, experimentation, and causal analysis while clearly communicating assumptions and recommendations to technical and non-technical stakeholders. Collaborate with analytics, product, engineering, data, and commercial teams.

Own vendor performance, governance, and strategic management for a portfolio supporting Strategic Partnerships & Affiliates. Drive vendor governance, metrics, continuous improvement, automation-enabled transformation, risk mitigation, and cross-functional stakeholder alignment to ensure scalable, compliant, and high-quality service delivery.