Senior Manager - Business Application Owner

Senior Manager – Business Application Owner

Reports to: Senior Manager – Global Financial Accounting and Reporting team

Location: London, UK – Global Headquarters

Type: Permanent

Department: Global Financial Accounting and Reporting team

What impact you can create at Chanel

As Chanel continues to drive process efficiencies through more harmonised processes and streamlining its systems landscape, we are looking for a Business Application Owner in a truly global function.

You will be in charge of a large portfolio of portals including Oracle (FCCS, ARCS, TRCS, Narrative Reporting) and Powerplan in the larger Finance ecosystem in the Record-to-Report area.

In very close collaboration with IT Application Owners, Process Owners and Data Owners, as well as managing relationships with multiple stakeholders within the Finance community, you will cover 5 main areas:

1. Run Operations Excellence: Together with the IT Application owner and an offshore team, you will be responsible of providing service excellence to the Finance community, enhance operational efficiency and compliance: 

• As a gatekeeper, you will be the first line of contact for any questions from the Finance community, provide functional answers to their questions and re-direct to other expert teams across Finance and Tech
• Develop a culture of continuous improvements, engage with users to understand their pain points, generate ideas on how to automate processes and define priorities for enhancement sprints to maximise business value
• Drive requirements gathering and define functional design to hand over to the IT Application owners for technical design and development
• Define test scenarios to ensure that your systems perform at the highest quality, coordinate users to test and/or perform tests yourself
• Optimise licenses in the best way, review system access regularly and ensure highest levels of internal controls and external audits on access management with your partners in Tech

 2. Data Quality Management: As a data steward, you will be responsible for the data quality in the system, setting up monitoring processes and work with the IT application owner to develop data quality monitoring tools that allow you to ensure the highest level of data quality in systems that provide insights for decision making at Chanel. You will also be working with the process owners to suggest changes to data models and liaise with the relevant data owners to represent the needs of Financial Reporting in elements like the Standard Chart of Accounts and other Financial dimensions and work with accounting and business users to improve data quality and code costs in the right way

3. Project Management: As process will adapt to new business challenges and technology will continue to provide more opportunities to transform our Finance function, we will be led to occasionally run projects to re-vamp the existing applications or add additional modules. You will be in charge of project managing these projects end-to-end from mobilising teams, defining scope, orchestrating requirements gathering and process design, overseeing the development phase with the help of the IT application owner, run tests and change management activities.  

4.Training Academy: As the Finance community keeps on growing and internal mobility allowing our teams to grow, it is important to empower the system users to know how to get the most out of the applications on their hand. You will actively drive adoption of the solutions and driving process efficiencies by setting up training plans and training paths for new joiners and more experienced users across the year, define the training content and making it relevant and updated by working with users and understand their challenges, analysing frequent support tickets and anticipating transformation needs in the Finance community.

5. Reporting & Dashboarding: Being embedded in the Finance function, you are close to the business needs and will be able to assist your peers in Finance to create, maintain and make reports available to Finance analysts. Besides operational reporting, you will also be able to invest yourself in the Dashboarding strategy for the data coming from your systems and push topics related to self-service reporting. 

You are energised by :

• Working in global organisations with high degrees of complexity
• Providing excellent tools and services to users all while setting up relevant governance processes
• Building effective relationships across a diverse range of teams
• Delivering high quality solutions and aiming for continuous improvement

What you will bring :

• Knowledge, experience & skills required 
  • BS or BA required, preferably in Accounting, Finance or Information Systems. MBA or CPA is a plus
  • Strong experience in Legal Accounting Reporting. Software certification is a plus, particularly regarding full suite of offerings from Oracle and Powerplan  and ERPs
  • Minimum 6 years of experience in accounting, data analytics and/or systems implementations/administration
  • Strong hands-on experience in IT Service Management
  • Project Management from A to ZStrong analytical skills to ensure data quality and define impactful reporting
  • International and multicultural experience working with markets outside of Europe is a must.

• You are:
  • Able to understand and handle situations/decisions across a complex ecosystem
  • Able to communicate with people with different backgrounds and ways of working and easily explain technical problems to people without a deep technical understanding
  • You have the ability to think “Global” and to align regions in this common vision
  • A team player!