Senior Manager, Air Loss Optimization

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Manager, Air Loss Optimization
Introduction to the team
The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.
The Senior Manager, Air Loss Optimization role sits at the intersection of air operations, traveler experience, and product improvement. You will lead the strategy and execution to identify, reduce, and prevent avoidable air-related loss while protecting traveler trust and long-term loyalty. Working closely with Air stakeholders, Operations, Product, Finance, and process owners, you will turn loss insights into measurable actions, stronger controls, and scalable improvements that balance financial outcomes with customer experience
In this role you will:

• Define and lead the air loss optimization strategy, balancing reduction of avoidable air, agency debit memo, and agent error loss with sustainable financial return on investment

• Lead and develop a team responsible for agency debit memo, agent error, and air loss prevention, fostering accountability, inclusion, and continuous improvement

• Establish and run governance forums to align stakeholders on priorities, investment choices, and trade-offs between cost reduction, recovery, and operational efficiency

• Own end-to-end agency debit memo and agent error management and prevention, including recovery strategies, controls, governance routines, and scalable operating playbooks

• Identify systemic loss drivers and build data-backed business cases for product, process, or policy changes that reduce loss at scale

• Partner cross-functionally with Product, Operations, Finance, and other teams to translate insights into implemented, measurable change

• Recommend air compensation and related policy updates based on return on investment, operational impact, and performance outcomes

• Set operating rhythms and performance reporting that track loss reduction, recovery effectiveness, and realized business value

• Act as a senior leader on air loss topics, bringing sound judgment and a practical, value-focused approach to decision-making

• Deliver a clear, data-driven view of the biggest air loss drivers and where intervention will have the highest return

• Deliver a prioritized roadmap of operational, process, and product changes to reduce preventable loss

• Provide stronger governance for agency debit memo and agent error management, including consistent recoup and prevention playbooks

• Make decisions to support for compensation and policy changes tied to business performance and return on investment

• Build a high-performing team with clear ownership, scalable processes, and measurable impact

Experience and qualifications:

• You have 12+ years of total professional experience, including 7+ years of leadership experience leading managers and operational teams in fast-paced, cross-functional environments

• You must have experience in airline, air servicing, airline policy, agency debit memo management, or other air-related environments

• You have led operational, financial, loss, revenue recovery, or quality programs in related service environments

• You use strong analytical skills to interpret trends, isolate systemic drivers, and convert findings into action

• You can influence across stakeholder groups and lead governance forums or steering committees

• You have a track record of building business cases and partnering on product, process, or workflow changes

• You are familiar with agency debit memos, agent error, recoup, policy, and operational control frameworks

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

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