Senior HR Generalist/HR Generalist

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

The Senior HR Generalist/HR Generalist role blends tactical support with strategic insight, helping to integrate P&C initiatives with business priorities and streamline P&C service delivery.

Duties and Responsibilities:

• Experience with Workday manager, employee self service and case management tools is essential.
• Understanding strategic objectives and collaborating with CoE’s and SPBP/PBP to define & implement solutions to meet the objectives.
• Build strong relationships stakeholders to foster collaboration.
• Coordinating and managing projects to address people challenges or build capability.
• Supporting and delivering change initiatives (including M&A) within the organization, managing change effectively and ensuring smooth transitions and adoption of new processes.
• Coaching & supporting the development of line managers to become people leaders
• Supporting first time appointed managers.
• Supporting with Returns to Work.
• Leveraging People metrics and data to identify trends, patterns, and areas for improvement. Using insights to inform decision-making and drive continuous improvement.
• Supporting diversity, equity, and inclusion initiatives.
• Undertaking complex employee relations & case management activities as needed.
• Proactively encouraging the use of self-service tools and portal by all employees and managers. 
• Resolving escalated manager and employees' queries in an effectively and timely manner.  
• Collaborating to deliver effective people solutions, programs & initiatives, providing specifically: 
• Support with recognition schemes & compensation. 
• Input and review of local hiring plans. 
• Supporting with Immigration including Visa’s. 

• Degree in related discipline or CIPD is highly desirable. 
• Minimum 4 years of work experience in a Human Resources Specialist or Generalist role.  
• Experience in supporting the UK visa process is desirable. 
• Computer literate, proficient in Word, Microsoft Outlook and Excel with experience of tools that ensure that enable digital transformation of the function. 
• Committed to personal learning and self-improvement, including continuous professional development. 
• Strong interpersonal and presentation skills along with the ability to communicate effectively with others at all levels of the organisation. 
• Capable of multi-tasking and managing multiple projects by being flexible, organised and able to prioritise and manage own workload. 
• Comfortable working in a fast-paced, high activity environment, on a wide variety of matters and able to handle the requirement to quickly shift from one situation or task to another. 
• Solution focused problem solver who is commercially astute and pragmatic. 
• Strong research, analytical and critical thinking skills. 
• Networking and relationship building. 
• Accountability and dependability with the ability to work both independently and as part of a team. 
• Demonstrated ability to understand business requirements quickly and then implement actions to meet business objectives. 
• Excellent project management and communication skills and strong attention to detail. 
• Fluency in English (additional languages are an advantage but not required).