Senior HR Coordinator

Senior HR Coordinator

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £33,990

Location: London, Exchange Tower (Hybrid)

Reporting to: People Hub Manager

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

Our People Hub team is the operational heart of HR. We are the first point of contact for our people when they need to get in touch with HR. We manage operational processes within HR and focus on providing a fantastic customer service while doing it.  

What You’ll Do:

You’ll be a key part of our HR team, acting as a subject matter expert in areas like leavers, family-friendly policies or sickness absence, and manage a number of HR coordinators. You’ll provide first-line support to customers, handle a range of queries, and ensure operational tasks are delivered accurately and efficiently. Working closely with teams across HR, you’ll keep guidance up to date and help maintain a smooth, joined-up service.

This is a great opportunity to shape how we work. You’ll identify improvements, support and coach colleagues, and help resolve more complex issues or complaints. You’ll also play a key role in maintaining quality—meeting targets, using feedback, and making sure we get things right first time—while building strong relationships across HR and with stakeholders.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria –  

• Proven experience working within a busy HR team, delivering HR support across multiple priorities in a fast-paced environment
• Experience of using HR systems (e.g. Workday, SAP, or similar) to manage employee data, processes, and reporting
• Working knowledge of HR policies, processes, and key employment legislation, evidenced through practical application in an HR role
• Experience of managing competing deadlines and prioritising workload effectively, whilst maintaining accuracy and quality
• Proficient use of Microsoft Office tools (particularly Outlook, Excel, and Word) to support HR activities and communication

It would also be nice for you to have -

• A CIPD qualification (or a desire to work towards it), demonstrating commitment to professional HR development
• Experience of working in a customer-focused environment, managing multiple queries and delivering a high-quality service
• Ability to demonstrate resilience and adaptability, responding positively to change and shifting priorities
• Ability to demonstrate a proactive approach to improving processes, identifying opportunities and supporting implementation of change
• Experience leading or mentoring, with the ability to support, guide, and develop others

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

Apply in a few minutes with your CV

Applications need to be submitted by 1st June 2026 at 23:59

The next step would be a call with someone from out Talent Acquisition Team

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.