Jobs at Financial Ombudsman Service

Maintain and improve enterprise network infrastructure, own network systems and core services, troubleshoot escalated issues, support projects and change delivery, contribute to design and automation (IaC), remediate security vulnerabilities, and collaborate with stakeholders to drive performance, resilience and service improvements.

Lead planning, scheduling, control and delivery of complex, high‑risk projects across people, process and technology. Manage business cases, budgets, risks, suppliers and stakeholders; establish cross‑functional teams, governance and reporting to realise benefits.

The Business Information Technical Manager will lead reporting initiatives, manage a team, and optimize the use of business intelligence software while ensuring effective communication with stakeholders.

Lead the People Hub HR shared services team to deliver end-to-end employee lifecycle support. Manage workloads, SLAs and KPIs, drive continuous process improvement using data and HR systems, support HR projects and stakeholder relationships, and develop a high-performing, customer-focused team.

Design, build and maintain large-scale ETL/ELT pipelines and data models using Azure Data Factory, Synapse and Databricks. Implement CI/CD, ensure SLA-driven data delivery and reliability, manage code promotion and change processes, collaborate with cross-functional teams, support SAP Data Services end-of-life, and produce technical documentation and data dictionaries.