Teams at Financial Ombudsman Service

The Senior Business Information Analyst will lead BI initiatives, translating business needs into effective reporting solutions using Power BI and SQL, while mentoring team members and ensuring data quality.

The role involves handling customer complaints, updating records, and ensuring excellent customer service with strong communication skills in a call center environment.

As a Public Affairs Adviser, you'll engage key regulatory and government stakeholders, develop communication strategies, and monitor the financial services regulatory landscape.