Teams at Financial Ombudsman Service

Maintain and improve enterprise network infrastructure, own network systems and core services, troubleshoot escalated issues, support projects and change delivery, contribute to design and automation (IaC), remediate security vulnerabilities, and collaborate with stakeholders to drive performance, resilience and service improvements.

Design and lead implementation of scalable Microsoft Power Platform-based solutions. Translate business needs into high-level designs, guide multi-disciplinary teams, ensure alignment with delivery, engage stakeholders and present solutions to governance forums.

Create, edit and maintain clear, accurate guidance and knowledge resources. Work with stakeholders and SMEs to govern, publish and update content, improve quality and structure, support accessibility compliance, and manage priorities and project-style workstreams in a hybrid environment.