At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME
Frasers Group Financial Services is the next chapter of elevation for the Frasers Group.
We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled.
Why join us?
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:
Own it and back yourself - Own the basics, own your role and own the result
Think without limits - Think, think fast, think fearlessly
Be relevant - Relevant to our people, our partners and the planet
The Role: The Senior Fraud & Financial Crime Analyst – Payments will support the development, optimisation, and ongoing performance management of fraud and financial crime controls for the new Virtual Credit Card (VCC) product. The role is responsible for producing high-quality performance insight, maintaining regulatory and scheme-compliant MI, and driving continuous optimisation of fraud decisioning, rules, and reporting.
This position plays a critical role in ensuring safe VCC launch and stable operational performance post-go-live supporting the Fraud Payments Strategy Manager.
Key Responsibilities:
- Monitor and analyse fraud performance across channels, identifying trends, anomalies, and loss drivers
- Produce and maintain fraud and AML MI, dashboards, and reporting packs for governance and SLT
- Track fraud losses vs plan, supporting root-cause analysis and forecasting
- Analyse AML alerts, typologies, and emerging risks; optimise monitoring rules and reduce false positives
- Ensure sanctions/PEP screening effectiveness and support SAR investigations through transaction analytics
- Own and deliver scheme and regulatory reporting (Visa, Mastercard, PSD2/SCA, FCA) with strong controls
- Conduct transaction-level fraud analysis (e.g. BIN attacks, CNP spikes, merchant risk, wallet performance)
- Develop and refine fraud rules, thresholds, and risk indicators for the VCC ecosystem
- Optimise fraud controls through rule tuning, A/B testing, ML performance improvement, and scenario analysis
- Support UAT, shadow testing, and validation of new fraud solutions ahead of launch
- Maintain and prioritise a backlog of fraud control enhancements with evidence-based recommendations
- Partner cross-functionally (Product, IT, Ops, Compliance, Schemes) to deliver fraud strategy and VCC readiness
- Provide SME input into projects and support customer remediation, disputes, and complaints insight
- Deliver first-line oversight of fraud controls, identifying gaps and driving corrective actions
- Produce incident reporting and post-event analysis for material fraud events
- Maintain robust documentation of processes, analytics, and rule/model changes
- Strong analytical capability using SQL, Python, SAS or similar
- Strong knowledge and experience in card payments data (authorisation, clearing, chargebacks)
- Solid understanding of issuer fraud controls and card scheme reporting (e.g. SAFE, TC40, VFMP, EFM)
- Familiarity with fraud decisioning platforms (e.g. Marqeta, Featurespace, FICO, Ravelin)
- Proven experience in fraud analytics or payments/issuing (typically 3+ years) within an FCA-regulated environment
- Good knowledge of payment types and risks (CNP, CP, tokenised and cross-border flows) and exposure to AML transaction monitoring
- Strong problem-solving skills, with the ability to interpret complex data and identify actionable insights
- Clear communicator, able to translate technical findings for non-technical stakeholders
- High attention to detail, particularly in regulatory and scheme reporting contexts
- Proactive and self-directed, with the ability to take ownership and drive continuous improvement
- Collaborative approach, with experience working cross-functionally across product, operations and risk functions
As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.
Along with your benefits package we also offer a wide range of perks for our colleagues:
Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
