Who we are:
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?
We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we’ve got big growth plans.
Want to join us?
The role.
The Senior Fraud Analyst plays a critical role within the Fraud team, responsible for the detection, investigation, and prevention of fraudulent activities. As a senior member of the team, you will work closely with the Fraud Manager, Data Science, Product, and external partners to optimise fraud detection processes, enhance fraud models, and manage fraud operations effectively. You will be instrumental in analysing fraud patterns, automating workflows, and collaborating with internal and external stakeholders to minimise financial risk and ensure a seamless customer experience. This role also involves collaborating with our outsourced fraud operations (BPO), providing leadership in handling complex fraud cases, and contributing to continuous improvements in fraud prevention systems and processes.
Day to day responsibilities.
Fraud Prevention and Analysis:
- Investigate and manage complex fraud cases escalated by the BPO or internal teams.
- Collaborate with the Fraud Manager and the internal Fraud Analyst to identify gaps in the BPO’s fraud detection processes.
- Conduct detailed analysis of fraud trends, root causes, and impact assessments.
- Recommend and help implement preventive actions and controls to minimise future fraud risks.
- Support the Fraud Manager in regularly reviewing and improving existing policies and procedures relating to new customer research and account analysis to make suggestions for improvements to these processes.
BPO Co-ordination:
- Oversee the BPO’s fraud detection activities, ensuring adherence to service-level agreements (SLAs) and fraud prevention KPIs.
- Collaborate with the BPO to resolve escalated fraud issues and provide guidance for handling intricate cases.
- Review and provide feedback on BPO case performance, escalating any concerns to the Fraud Manager.
Cross-Functional Stakeholder Collaboration:
- Liaise with key internal stakeholders such as Compliance, Legal, and Service Operations teams (i.e. CS, QA, Training, Process improvement) to streamline fraud operations, ensuring mitigation efforts comply with regulatory requirements.
- Ensure the consideration of fraud risk in cross-functional projects/initiatives, as well as wider business objectives.
Reporting and Analytics:
- Collaborate with the Fraud Manager to create and maintain dashboards that track fraud KPI’s as well as trends and patterns.
- Monitor fraud alerts and oversee investigations led by the BPO team.
- Use advanced data analysis techniques to identify fraud patterns and suggest process improvements.
- Prepare weekly and monthly reports on fraud performance, including key metrics such as loss prevention, recovery rates and more
We're looking for...
- Experienced in fraud analysis, preferably in financial services.
- Strong analytical and investigative skills.
- Strong command of SQL and Python.
- Experience utilising fraud prevention tools and systems i.e. CIFAS, Onfido, Experian, GBG.
- Excellent communication skills for managing cross-functional interactions and reporting.
- Ability to work collaboratively with external teams (BPO) and internal teams.
- Advanced Microsoft Office skills.
- Certifications such as CFE or CAMS are strongly preferred.
- A degree in Mathematics, Statistics, Engineering, Computer Science, Finance or related fields is a distinct advantage.
Benefits.
Compensation & Savings
- Pension scheme
- Death in Service scheme
- Income Protection
- Share Options Scheme
- 5% back on in-app purchases
- £200 for WFH Setup
Health & Wellbeing
- Private Medical Insurance including;
- GP consultations (video, telephone or face-to-face)
- Prescribed medication
- In-patient, day-patient and out-patient care
- Mental health support
- Optical, dental & audiological cover
- Physiotherapy
- Advanced cancer cover
- Menopause support
- Employee Assistance Programme including
- Unlimited mental health sessions
- 24/7 remote GP & physiotherapy
- 24/7 helpline for emotional & practical support
- Savings & discounts on everyday shopping
- 1:1 personalised wellbeing consultations
- Gym membership discounts
Family Friendly Policies
- Enhanced maternity pay
- Enhanced paternity pay
- Enhanced adoption pay
- Enhanced shared parental leave
Learning & Development
- Professional Qualifications
- Professional Memberships
- Learning Suite for e-courses
- Internal Training Programmes
- FCA & Regulatory training
Workplace Perks
- Hybrid Working
- Casual dress code
- Workplace socials
- Healthy snacks
Top Skills
Zilch London, England Office
London, United Kingdom
