Senior (Events) Operations Executive

Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Each of our four operating divisions has a distinct focus:

Informa Connect aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.

Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

Informa Festivals is home to Informa’s experience-led events. In five global and fast-moving markets, we inspire and celebrate business with events that deliver unique experiences, immersive activities, high-impact content, powerful connections and personal enrichment.

Taylor & Francis commissions, curates, produces and publishes scholarly research and reference-led content in specialist subject areas, advancing research and enabling knowledge to be discovered and shared.

Our fifth division is Global Support, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.

And finally, Informa TechTarget, is a specialist B2B digital services business helping tech vendors go to market faster and reach new customers

The Senior Operations Executive is charged with supporting the Operations Manager(s) on the operational delivery of their allocated events, as well as delivering independently smaller events.
 
You will be a highly organised, self-motivated and efficient individual, with the ability to work under your own initiative to meet deadlines and targets, as well as working towards operational process synergy across a variety of EMEA event verticals simultaneously.

Operational Duties

• Create and maintain show specific project plans in the agreed format
• Create and issue PO’s upon request and update budget & invoice trackers accordingly
• Managing and maintaining floor plans, and exhibitor queries relating to them as required.
• Creating, maintaining, and delivery of required schedules such as: catering, electrics, furniture, signage, rigging, temporary staff requirements etc.
• Design and production of simpler system built feature areas, where required.
• Delivery of all operational sponsorship deliverables, contras, and specials, in co-operation with the sales team where appropriate
• Coordinate and manage temporary staff, both onsite & pre show, by producing show specific briefs and giving onsite inductions.
• Day to day liaison with internal Event teams, venues, contractors, suppliers and exhibitors
• Manage all the catering and AV required.
• Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams & official contractors
• Produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks Inc. safety information etc.
• Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable

General team support & additional areas of responsibility

• Attendance at any required meetings at the request of the Operations Manager, minute & action taking for distribution
• Arrange travel and accommodation bookings when requested, in line with set Operations budget.
• Ensuring you are working within the company’s H&S, Security & Sustainability guidelines at all times
• Assisting with the implementation of internal and external Service Level Agreements.
• Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team

Compliance / legal / H&S / Sustainability

• Together with the team, assist in completing HSS Operating Model for all allocated events
• Be an active partner of the Informa Sustainability policies and look for opportunities to support and enhance our sustainability initiatives

Qualifications and Skills : 

• A minimum of two years’ experience at Operations Executive level.
• Working knowledge of industry, venues and current appointed contractors
• Able to demonstrate a proactive approach and take initiative, anticipating needs and solutions thinking
• Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks at the same time
• Demonstrated ability to work independently, to meet deadlines consistently and operate within budgetary targets
• Excellent interpersonal, oral and written skills in English with additional languages highly beneficial
• Salary range for this role is £32000 - £35000 per year

Desired :

• IOSH Managing Safety Certificate
• Additional Languages

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes • As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here